Tower Lead | Order To Cash | Financial Firm |12|20 yrs|

LOCATION :

Bangalore

Role:

Passionate and result-oriented individual who can build and lead large functional teams and be in a position to influence organisational development and culture

Strategise, define and drive delivery organisations and ensure optimum performance on client engagements. Own and drive delivery KPI's and SLA's and improve engagement quality with the client and their end partners [ customers and vendor partners]

Define and drive operational excellence projects to improve effectiveness, efficiency in functional process models

Responsibilities:

Organisation Build

1. Hire, mentor and train a team of Senior Operational Managers, Line Manager and drive operational excellence

2. Implement defined organisation service delivery culture and drive customer experience behaviours in the delivery organisation

Delivery Management

1. Engineer and build effective and efficient process models by defining improvement areas, identifying the right internal controls and implementation methodologies

2. Identify areas of process improvements, digital intervention and implement in your towers

3. Work with Senior Leadership and drive optimisation projects

4. Be responsible for compliance to organisation process, statutory regulations and drive relevant outcomes

5. Strategise Knowledge retention processes and help build a knowledge bank, curated training material for delivery teams

Digital and Automation projects

1. Identify areas of automation, strategise, work with the relevant teams to implement digital transformation projects

2. Build Business case and ROI models for digital transformation

Tower Profitability

1. Drive Tower level Profitability on client engagements by ensuring effective cost management

2. Define and drive organisational metrics such as Cost per Transaction, Volumes per person etc

QUALIFICATION :

Qualified CA/CWA or MBA from premier institute

EXPERIENCE :

M3

15-18 years

M4

15-18 years

Desired Profile

1. Should be a Chartered Accountant with relevant experience of 11-16 years in a BPO/Shared Service Center

2. MBA Finance from a reputed university

Good hands on experience in overall finance and accounts, with understanding on accounting principles, reporting requirements, key controls and risks of the process. Good people and client management skills set. Ability to set up, streamline processes/procedures and improve the same. 4. Experience in handling team size of 50 and above

5. Working knowledge on Oracle Applications (desirable) in Tax or in any other Financial ERP.

Soft Skills (Scale of 1-3, 3 being higher)

Min expected score is >=2

1. Good Communication Skills

2. Leadership skills

3. Ability to influence and motivate his/her team with a positive energy

Pay Scale

As per the approved salary grid for Pierian shared services

India
Karnataka
Bangalore Show on map Get directions