Job Description
Designation: Trainer_BPO
Experience- 2 Years of Experience (Minimum)
Qualification- Any Graduate/HSC
Job Type: Full-time
We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
Call handling process
Soft skills
Communication skills
Query resolution
The desired candidate should possess the following (but not limited to)
Responsibilities:
· Excellent Communication Skills
· Should have an in depth knowledge of call handling process.
· Proficiency in Soft skills training
· Audit customer calls and give feedback to customer support group and concerned stakeholders
· Documenting training progress and reporting to concerned stakeholders
· Should have classroom training experience including running orientation programs for new joiners in customer support group
· Should have knowledge of industry standards related to customer satisfaction scores
· Conduct short modules of refresher training on the floor.
· Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
· Able to plot and analyze key performance metrics related to customer support function.
· Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
· A customer service mindset and values like empath
Experience- 2 Years of Experience (Minimum)
Qualification- Any Graduate/HSC
Job Type: Full-time
We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
Call handling process
Soft skills
Communication skills
Query resolution
The desired candidate should possess the following (but not limited to)
Responsibilities:
· Excellent Communication Skills
· Should have an in depth knowledge of call handling process.
· Proficiency in Soft skills training
· Audit customer calls and give feedback to customer support group and concerned stakeholders
· Documenting training progress and reporting to concerned stakeholders
· Should have classroom training experience including running orientation programs for new joiners in customer support group
· Should have knowledge of industry standards related to customer satisfaction scores
· Conduct short modules of refresher training on the floor.
· Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
· Able to plot and analyze key performance metrics related to customer support function.
· Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
· A customer service mindset and values like empath
💡 Quick Summary
Seeking a career-building opportunity? The Trainer BPO position is now open for candidates interested in the Customer Care Executive sector. This role in Mihan SEZ, Nagpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
