Job Description
Hayley Dexis has an exciting opportunity available for a dynamic and engaging Trainer – Customer Onsite Accounts to join is in delivering excellence across our onsite customer operations.
Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. We pride ourselves on our people and continue to be a sought-after employer.
About the Onsite Trainer role
This is a brand-new role, put in place to deliver training to our on-site contracts across the UK.
The aim is to demonstrate commitment to excellence and having a structured training programme in place elevates us as a partner of choice for our customers.
The Onsite Trainer will deliver training both face to face and virtually and will draw on existing product and systems knowledge.
A training cycle will typically last 6 months and incorporate a range of topic areas to include; site induction, systems training and product training over three cycles incorporating (but not limited to); bearings, transmissions, fluid power, seals, drives, pumps, lubricants, fasteners, PPE and tools.
Other training areas will consist of customer service training, stakeholder engagement, stock & inventory management, continuous improvement, the procurement process, MRO and KPI tracking.
You’ll be drawing in expertise from around the business to help deliver some of these topic areas.
This is an excellent opportunity to play a key part in achieving and consolidating growth for Hayley Dexis.
About You
First and foremost, you’ll have a passion for delivering training excellence. You’ll ideally have a good level of engineering consumables product and ERP related systems knowledge although not essential.
You’ll have good presence, high energy and be highly adaptable; engaging your audience is key and adapting your style is big strength for any training role!
Your passion and positivity will shine through and motivate other when you are delivering training, having the ability to articulate the benefits to the end customer.
The best thing about the role is that we have never had this position before, so this is your opportunity to make it your own and drive your own learning journey. There will be support to help you along the way however, we are looking for confident communicators with high emotional intelligence and a passion for learning.
Finally, you will be technology savvy and will have no problem working with the Microsoft Office suits of products. You’ll also be comfortable trouble shooting technology during sessions.
What we're looking for in our Onsite Trainer
Core Skills
Systems experience desirable i.e. Sxe, Vipo, Smart Time
Good level of product knowledge desirable – can be taught.
Content creation and session design – support can be provided.
Facilitation skills – able to guide and steer discussions.
Excellent communication skills – a confident communicator who can build rapport with delegates.
Technology Proficiency
Comfortable using our internal systems for example, SXE, VIPO, Smart Time etc. This can be taught.
Proficient in all MS packages.
Can troubleshoot basic tech issues during sessions.
Working hours & Arrangements; 40 hours per week Monday to Friday.
This role requires national travel with overnight stays. When not travelling the role will be based at Halesowen HQ.
What you’ll get in return
Attractive salary to commensurate experience.
From 23 days annual leave (plus public/bank holidays) increased with length of service.
Training provided through our own Hayley Academy.
Company pension (if eligible).
Life Assurance cover (x2 salary).
Invitation to healthcare schemes.
Wellness programmes.
Uniform and PPE provided.
Excellent opportunities and career prospects available.
Performance based discretionary bonus
The recruitment process.
Adverts will close on Friday 27th February however, we will be assessing applications continually throughout that window.
Process;
Initial Screening – Ongoing throughout advertising window.
Teams / Video Interview
Face to face final stage interview
Interviews will be held at our Halesowen offices.
Candidates selected for final stage interview will be asked to prepare for an interview focused on skills, knowledge, experience and motivations.
Candidates may also be given a presentation task.
Finally...
We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; [email protected]
We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.
Please inform our careers team if you require any adjustments throughout the recruitment process.
Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Onsite Trainer - we'd love to hear from you!
Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. We pride ourselves on our people and continue to be a sought-after employer.
About the Onsite Trainer role
This is a brand-new role, put in place to deliver training to our on-site contracts across the UK.
The aim is to demonstrate commitment to excellence and having a structured training programme in place elevates us as a partner of choice for our customers.
The Onsite Trainer will deliver training both face to face and virtually and will draw on existing product and systems knowledge.
A training cycle will typically last 6 months and incorporate a range of topic areas to include; site induction, systems training and product training over three cycles incorporating (but not limited to); bearings, transmissions, fluid power, seals, drives, pumps, lubricants, fasteners, PPE and tools.
Other training areas will consist of customer service training, stakeholder engagement, stock & inventory management, continuous improvement, the procurement process, MRO and KPI tracking.
You’ll be drawing in expertise from around the business to help deliver some of these topic areas.
This is an excellent opportunity to play a key part in achieving and consolidating growth for Hayley Dexis.
About You
First and foremost, you’ll have a passion for delivering training excellence. You’ll ideally have a good level of engineering consumables product and ERP related systems knowledge although not essential.
You’ll have good presence, high energy and be highly adaptable; engaging your audience is key and adapting your style is big strength for any training role!
Your passion and positivity will shine through and motivate other when you are delivering training, having the ability to articulate the benefits to the end customer.
The best thing about the role is that we have never had this position before, so this is your opportunity to make it your own and drive your own learning journey. There will be support to help you along the way however, we are looking for confident communicators with high emotional intelligence and a passion for learning.
Finally, you will be technology savvy and will have no problem working with the Microsoft Office suits of products. You’ll also be comfortable trouble shooting technology during sessions.
What we're looking for in our Onsite Trainer
Core Skills
Systems experience desirable i.e. Sxe, Vipo, Smart Time
Good level of product knowledge desirable – can be taught.
Content creation and session design – support can be provided.
Facilitation skills – able to guide and steer discussions.
Excellent communication skills – a confident communicator who can build rapport with delegates.
Technology Proficiency
Comfortable using our internal systems for example, SXE, VIPO, Smart Time etc. This can be taught.
Proficient in all MS packages.
Can troubleshoot basic tech issues during sessions.
Working hours & Arrangements; 40 hours per week Monday to Friday.
This role requires national travel with overnight stays. When not travelling the role will be based at Halesowen HQ.
What you’ll get in return
Attractive salary to commensurate experience.
From 23 days annual leave (plus public/bank holidays) increased with length of service.
Training provided through our own Hayley Academy.
Company pension (if eligible).
Life Assurance cover (x2 salary).
Invitation to healthcare schemes.
Wellness programmes.
Uniform and PPE provided.
Excellent opportunities and career prospects available.
Performance based discretionary bonus
The recruitment process.
Adverts will close on Friday 27th February however, we will be assessing applications continually throughout that window.
Process;
Initial Screening – Ongoing throughout advertising window.
Teams / Video Interview
Face to face final stage interview
Interviews will be held at our Halesowen offices.
Candidates selected for final stage interview will be asked to prepare for an interview focused on skills, knowledge, experience and motivations.
Candidates may also be given a presentation task.
Finally...
We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; [email protected]
We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.
Please inform our careers team if you require any adjustments throughout the recruitment process.
Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Onsite Trainer - we'd love to hear from you!
💡 Quick Summary
Seeking a career-building opportunity? The Trainer - Customer Onsite Accounts position is now open for candidates interested in the Customer Care sector. This role in Halesowen offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
