Duties/Responsibilities:
Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers. Develops unique training programs to fulfill workers specific needs to maintain or improve job skills. Creates and/or acquires training procedure manuals, guides, and course materials. Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Assesses training materials prepared by instructors. Evaluates program effectiveness through assessments, surveys, and feedback. Maintains knowledge of the latest trends in training and development. Prepares and implements training budget; maintains records and reports of expenses. Performs other related duties as required.

Education and Experience:
• Bachelor's degree in Human Resources, Training and Development, or a related field required.
• At least two years of training experience in IT organization required