Job Description
About The Opportunity
Contact Mr Manoj Thenua WhatsApp 6398XXXXXX
We operate in the Ayurvedic healthcare and medical call-centre sector, delivering patient acquisition, appointment coordination, and clinical support services for outpatient and telemedicine programs. This on-site role is focused on training, quality, and tele-sales leadership for an Ayurvedic clinic operation based in Lajpat Nagar, Delhi.
Role & Responsibilities
• Design and deliver end-to-end training programs for medical process teams, doctor-trainers, and tele-sales agents—covering clinical scripts, call handling, objection handling, and appointment scheduling.
• Lead and coach the tele-sales team: set daily/weekly targets, run huddles, conduct live call coaching, and drive conversion improvements.
• Act as CRM coordinator—manage lead assignment logic, maintain data hygiene, configure workflows, and ensure timely follow-ups to maximise conversions.
• Implement quality assurance processes: monitor calls, score performance, identify gaps, and run targeted remediation plans for agents and trainers.
• Liaise with Ayurvedic doctors and clinical staff to validate clinical content, update process SOPs, and ensure compliant patient communication.
• Prepare and present performance dashboards and training outcome reports to management; maintain training documentation and knowledge-base materials.
Skills & Qualifications
Must-Have
• Proven experience as a call-centre trainer or team
Contact Mr Manoj Thenua WhatsApp 6398XXXXXX
We operate in the Ayurvedic healthcare and medical call-centre sector, delivering patient acquisition, appointment coordination, and clinical support services for outpatient and telemedicine programs. This on-site role is focused on training, quality, and tele-sales leadership for an Ayurvedic clinic operation based in Lajpat Nagar, Delhi.
Role & Responsibilities
• Design and deliver end-to-end training programs for medical process teams, doctor-trainers, and tele-sales agents—covering clinical scripts, call handling, objection handling, and appointment scheduling.
• Lead and coach the tele-sales team: set daily/weekly targets, run huddles, conduct live call coaching, and drive conversion improvements.
• Act as CRM coordinator—manage lead assignment logic, maintain data hygiene, configure workflows, and ensure timely follow-ups to maximise conversions.
• Implement quality assurance processes: monitor calls, score performance, identify gaps, and run targeted remediation plans for agents and trainers.
• Liaise with Ayurvedic doctors and clinical staff to validate clinical content, update process SOPs, and ensure compliant patient communication.
• Prepare and present performance dashboards and training outcome reports to management; maintain training documentation and knowledge-base materials.
Skills & Qualifications
Must-Have
• Proven experience as a call-centre trainer or team
💡 Quick Summary
Seeking a career-building opportunity? The Training associate / Doctor trainer. Team leader - position is now open for candidates interested in the Health Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
