Transaction Banking Operations - Client Service - Analyst - London

HOW YOU WILL FULFILL YOUR POTENTIAL

Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
Support our new Client Service functions globally and help establish, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.
SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

Bachelor’s degree with 2+ years of professional and relevant experience
Experience managing, growing, and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
Strong Interpersonal skills and Leadership skills
Proficient with key principles of client support and risk management
Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
Experience in delivering client service excellence
Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
Excellent communication skills (written and verbal)
PREFERRED QUALIFICATION

Leadership and Coaching skills
Ability to effectively manage Global Stakeholders
Candidate must be proactive, enthusiastic and team oriented
Ability to remain composed under pressure
Ability to prioritize and make decisions in a fast-paced environment
Accuracy and attention to detail
Strong written and verbal communication skills
Adapt to new changes and new challenges
Strong analytical skills
Well-developed organizational skills
ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

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