Job Description
Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
Free standard OnePass membership
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role
Internally known as, a Transport Operations Support Coordinator, you will be responsible for providing logistics support and managing day to day administration, including co-ordinating and resolving enquiries and communicating responses in line with service level agreements for the program.
You will have a focus on providing exceptional customer service to our stores, suppliers and carriers. You will provide support to ensure our service offer is being met by providers and assist with financial analysis of accounts, carrier invoice vetting and transaction analysis.
This role will be based out of our Rhodes Support Office, working in line with our hybrid working approach.
What's involved:
Ensure carrier compliance with applicable laws and regulations across transportation activities and review safety related incidents to ensure action plans are implemented
Investigate, resolve queries received from Stores, Suppliers and Carriers within KPI expectations and communicate resolution in a timely manner
Work closely with State Transport Carrier Operations Leaders to foster and action continuous improvement initiatives
Identify and optimise transportation costs associated with Carrier services by conducting regular cost analysis and provide recommendations for cost-effective solutions
Who we’re looking for
You will bring experience in transport operations or customer service, coupled with well developed administration and organisation skills. You will thrive working in a fast paced environment, where you are able to interact with a wide range of stakeholders both internal and external.
You will have a passion for customer service and a high level of attention to detail with the ability to manage your time effectively to meet deadlines.
You’ll need:
Demonstrated experience in query triage, resolution and communication ideally across transport or supply chain for example within customer service, call centre or allocation environment
Well-developed communication skills both written and verbal
Good computer skills and experience using Microsoft Office programs
Experience utilising ERP systems or ticketing systems such as ServiceNow would be highly advantageous
Ability to plan and prioritise own workload effectively
Understanding of transport legislation and Chain of Responsibility (CoR) would be highly regarded
Tertiary education in Business or Supply Chain disciplines preferred
You’ll be part of a workplace where you’ll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, ****** orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected] .
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
Free standard OnePass membership
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role
Internally known as, a Transport Operations Support Coordinator, you will be responsible for providing logistics support and managing day to day administration, including co-ordinating and resolving enquiries and communicating responses in line with service level agreements for the program.
You will have a focus on providing exceptional customer service to our stores, suppliers and carriers. You will provide support to ensure our service offer is being met by providers and assist with financial analysis of accounts, carrier invoice vetting and transaction analysis.
This role will be based out of our Rhodes Support Office, working in line with our hybrid working approach.
What's involved:
Ensure carrier compliance with applicable laws and regulations across transportation activities and review safety related incidents to ensure action plans are implemented
Investigate, resolve queries received from Stores, Suppliers and Carriers within KPI expectations and communicate resolution in a timely manner
Work closely with State Transport Carrier Operations Leaders to foster and action continuous improvement initiatives
Identify and optimise transportation costs associated with Carrier services by conducting regular cost analysis and provide recommendations for cost-effective solutions
Who we’re looking for
You will bring experience in transport operations or customer service, coupled with well developed administration and organisation skills. You will thrive working in a fast paced environment, where you are able to interact with a wide range of stakeholders both internal and external.
You will have a passion for customer service and a high level of attention to detail with the ability to manage your time effectively to meet deadlines.
You’ll need:
Demonstrated experience in query triage, resolution and communication ideally across transport or supply chain for example within customer service, call centre or allocation environment
Well-developed communication skills both written and verbal
Good computer skills and experience using Microsoft Office programs
Experience utilising ERP systems or ticketing systems such as ServiceNow would be highly advantageous
Ability to plan and prioritise own workload effectively
Understanding of transport legislation and Chain of Responsibility (CoR) would be highly regarded
Tertiary education in Business or Supply Chain disciplines preferred
You’ll be part of a workplace where you’ll feel like you belong.
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, ****** orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at [email protected] .
Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.
At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.
Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.
💡 Quick Summary
Seeking a career-building opportunity? The Transport Customer Service Officer position is now open for candidates interested in the Customer Care sector. This role in Rhodes offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
