Job Description
As a Triage Advisor, you’ll be the first point of contact for Work Health and Safety notifications and requests for service. You will be the first point of contact for psychologically injured workers or those close to them (e.g., managers, colleagues, family) seeking advice or lodging WHS notifications related to psychosocial harm.
You will triage, assess, de‑escalate, and prioritise matters against SafeWork NSW’s triage and psychosocial risk frameworks; provide evidence‑based guidance; and escalate urgent risk to emergency services and specialist mental health supports.
You will:
Triage and assess incoming work health and safety (WHS) matters and provide expert advice and support in the application of SafeWork NSW’s triage framework, as well as referring to support services where appropriate.
Contribute to the expansion and delivery of support and advice for matters related to psychological risk and harm. Use trauma informed, person centred communication and de escalation techniques.
Deliver consistent, high-quality triage, assessment and verification activities by supporting frontline staff, promoting compliance with legislation, policies, and procedures, and ensuring timely and fair resolution of regulatory matters.
Provide high level administrative and governance support for key operational functions of SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness.
To learn more about the role, please click here to download the role description.
About You:
The ideal candidate will have the ability to work in a fast-paced environment and can manage competing priorities with confidence.
You’ll bring:
Strong analytical and decision-making skills.
Excellent communication and stakeholder engagement abilities.
A commitment to customer service and procedural fairness.
The ability to work collaboratively and adapt to change.
Excellent record keeping skills.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role.
Application closing date: Monday, 5 January 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
You will triage, assess, de‑escalate, and prioritise matters against SafeWork NSW’s triage and psychosocial risk frameworks; provide evidence‑based guidance; and escalate urgent risk to emergency services and specialist mental health supports.
You will:
Triage and assess incoming work health and safety (WHS) matters and provide expert advice and support in the application of SafeWork NSW’s triage framework, as well as referring to support services where appropriate.
Contribute to the expansion and delivery of support and advice for matters related to psychological risk and harm. Use trauma informed, person centred communication and de escalation techniques.
Deliver consistent, high-quality triage, assessment and verification activities by supporting frontline staff, promoting compliance with legislation, policies, and procedures, and ensuring timely and fair resolution of regulatory matters.
Provide high level administrative and governance support for key operational functions of SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness.
To learn more about the role, please click here to download the role description.
About You:
The ideal candidate will have the ability to work in a fast-paced environment and can manage competing priorities with confidence.
You’ll bring:
Strong analytical and decision-making skills.
Excellent communication and stakeholder engagement abilities.
A commitment to customer service and procedural fairness.
The ability to work collaboratively and adapt to change.
Excellent record keeping skills.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role.
Application closing date: Monday, 5 January 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
💡 Quick Summary
Seeking a career-building opportunity? The Triage Advisor position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.