Job Description
We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers, we're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds ready to join our mission of creating a better‑connected network in the North and Scotland, for good.
TransPennine Express, working in partnership with the Transpennine Route Upgrade (TRU), is looking for a proactive and motivated Customer Communications Assistant to join our Corporate Communications team.
In this exciting role, you'll help deliver the TRU communications strategy—supporting one of the largest rail infrastructure programmes in the North. Working closely with colleagues across TPE, Network Rail and The Enterprise partnership, you'll translate complex railway and timetable information into clear, engaging communications that help our customers stay informed throughout major improvement works.
You'll support customer, stakeholder and colleague communications across multiple channels, contribute to social media activity, and help ensure consistent, accurate updates during planned disruption and TRU blockades. You'll also gain valuable experience attending meetings on the network and collaborating directly with frontline teams.
We're looking for someone who:
Has strong written and verbal communication skills
Is educated to degree level
Brings experience of working in a professional communications environment
Can confidently handle data and produce customer-friendly information
Is IT proficient and an excellent team player
Ideally has some knowledge of the rail industry
This is a great opportunity to play a key role in improving customer experience while being part of a transformational rail programme that will shape the future of travel across the North.
Ready to help us keep customers informed and inspired? Apply now to join TPE and TRU in delivering better journeys, better connections and a better railway.
What can we offer you?
Competitive salary paid on a 4-weekly basis.
Generous annual leave entitlement.
Free TransPennine Express rail travel for you and your dependants.
Travel discounts of up to 75% on other train operating companies, plus international rail travel after 1 year's service.
Free & confidential Employee Assistance Programme and Wellbeing Portal, 24/7.
Option to join the Railway Pension Scheme with significant employer contributions.
Family-friendly maternity and paternity benefits.
High street and lifestyle discounts, plus a cycle to work scheme.
A welcoming, inclusive workplace that values diversity and supports your wellbeing.
Goings places has never felt better!
At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.
TransPennine Express, working in partnership with the Transpennine Route Upgrade (TRU), is looking for a proactive and motivated Customer Communications Assistant to join our Corporate Communications team.
In this exciting role, you'll help deliver the TRU communications strategy—supporting one of the largest rail infrastructure programmes in the North. Working closely with colleagues across TPE, Network Rail and The Enterprise partnership, you'll translate complex railway and timetable information into clear, engaging communications that help our customers stay informed throughout major improvement works.
You'll support customer, stakeholder and colleague communications across multiple channels, contribute to social media activity, and help ensure consistent, accurate updates during planned disruption and TRU blockades. You'll also gain valuable experience attending meetings on the network and collaborating directly with frontline teams.
We're looking for someone who:
Has strong written and verbal communication skills
Is educated to degree level
Brings experience of working in a professional communications environment
Can confidently handle data and produce customer-friendly information
Is IT proficient and an excellent team player
Ideally has some knowledge of the rail industry
This is a great opportunity to play a key role in improving customer experience while being part of a transformational rail programme that will shape the future of travel across the North.
Ready to help us keep customers informed and inspired? Apply now to join TPE and TRU in delivering better journeys, better connections and a better railway.
What can we offer you?
Competitive salary paid on a 4-weekly basis.
Generous annual leave entitlement.
Free TransPennine Express rail travel for you and your dependants.
Travel discounts of up to 75% on other train operating companies, plus international rail travel after 1 year's service.
Free & confidential Employee Assistance Programme and Wellbeing Portal, 24/7.
Option to join the Railway Pension Scheme with significant employer contributions.
Family-friendly maternity and paternity benefits.
High street and lifestyle discounts, plus a cycle to work scheme.
A welcoming, inclusive workplace that values diversity and supports your wellbeing.
Goings places has never felt better!
At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.
💡 Quick Summary
Seeking a career-building opportunity? The TRU Customer Communications Assistant (Fixed Term) position is now open for candidates interested in the Customer Care sector. This role in Manchester offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
