Job Description
Union Services Assistant
Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.
Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.
Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.
What are we looking for?
An exciting opportunity is now available to join our Union Services team on a Part Time, 3 day per week basis in our Perth office.
In the unique role of Union Services Assistant, you will work closely with our Union Services Coordinator in all aspects of administrative assistance and union relationship support. You will also be responsible for the triage and management of incoming legal referrals from unions on behalf of their members from across various states and jurisdictions.
Your responsibilities will include:
Providing administrative support to the Union Services Coordinator including event planning and execution
Triaging and managing legal referrals from unions as per our procedures
Liaising with members, their union and our legal teams
Following up prospective union clients and ensuring all information is captured accurately
Union relationship and internal stakeholder support
Attending events (when required)
Preparing correspondence and reports
What will you bring?
A passion for making a difference together with a strong alignment to the union movement would make you the ideal candidate for this role. We also ask that you have demonstrated experience with administrative tasks, together with:
Superior customer service skills
An ability to build rapport with members
An ability to show empathy, compassion and to handle sensitive information with discretion
Outstanding communication skills and an eye for detail
Organised and proactive approach to your work
Ability to confidently multi-task
Confidence in working autonomously
Enthusiasm to learn
A team player
Knowledge of the union movement and/or an interest in the Australian legal system will be looked upon favourably.
What next?
If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.
To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.
Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.
Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, ****** orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.
Slater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people.
Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including a week of shutdown leave, paid parental leave, extra-long service leave, together with various ongoing learning and professional development opportunities.
Employees covered by our Enterprise Agreement, will also enjoy access to additional paid service leave, a confirmed 1 July salary increase, an annual wellness reimbursement, career development opportunities, and much more.
What are we looking for?
An exciting opportunity is now available to join our Union Services team on a Part Time, 3 day per week basis in our Perth office.
In the unique role of Union Services Assistant, you will work closely with our Union Services Coordinator in all aspects of administrative assistance and union relationship support. You will also be responsible for the triage and management of incoming legal referrals from unions on behalf of their members from across various states and jurisdictions.
Your responsibilities will include:
Providing administrative support to the Union Services Coordinator including event planning and execution
Triaging and managing legal referrals from unions as per our procedures
Liaising with members, their union and our legal teams
Following up prospective union clients and ensuring all information is captured accurately
Union relationship and internal stakeholder support
Attending events (when required)
Preparing correspondence and reports
What will you bring?
A passion for making a difference together with a strong alignment to the union movement would make you the ideal candidate for this role. We also ask that you have demonstrated experience with administrative tasks, together with:
Superior customer service skills
An ability to build rapport with members
An ability to show empathy, compassion and to handle sensitive information with discretion
Outstanding communication skills and an eye for detail
Organised and proactive approach to your work
Ability to confidently multi-task
Confidence in working autonomously
Enthusiasm to learn
A team player
Knowledge of the union movement and/or an interest in the Australian legal system will be looked upon favourably.
What next?
If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.
To be eligible for this position, you must be an Australian citizen, a permanent resident, or hold a valid visa with full and unrestricted working rights in Australia. Proof of work rights will be required as part of the Slater and Gordon application process.
Acknowledgement of Country Slater and Gordon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all First Nations peoples today.
Diversity + Inclusion Slater and Gordon is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. Slater and Gordon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, ****** orientation, disability, age, or other legally protected attributes. We understand that everyone has different needs. If you require reasonable adjustments throughout the recruitment process, please let us know in your application.
💡 Quick Summary
Seeking a career-building opportunity? The Union Services Assistant position is now open for candidates interested in the Customer Care sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
