Job Description
Role & Responsibilities
• Lead and manage end-to-end operations of the contact center site ensuring smooth service delivery.
• Drive revenue generation by supporting cross-sales initiatives and achieving sales targets.
• Optimize human resource utilization, including workforce planning and performance management.
• Ensure adherence to compliance frameworks and regulatory guidelines.
• Focus on improving service efficiency and enhancing customer experience.
• Monitor and report on key performance indicators (KPIs) such as service levels, revenue, and employee productivity.
• Collaborate with stakeholders to resolve operational challenges and implement process improvements
• Lead and manage end-to-end operations of the contact center site ensuring smooth service delivery.
• Drive revenue generation by supporting cross-sales initiatives and achieving sales targets.
• Optimize human resource utilization, including workforce planning and performance management.
• Ensure adherence to compliance frameworks and regulatory guidelines.
• Focus on improving service efficiency and enhancing customer experience.
• Monitor and report on key performance indicators (KPIs) such as service levels, revenue, and employee productivity.
• Collaborate with stakeholders to resolve operational challenges and implement process improvements
💡 Quick Summary
Seeking a career-building opportunity? The Unit Manager- Contact Center- Bank position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
