Job Description
Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We’re looking for a Unit Manager, Legal Claims Support, to join our growing team!
What you’ll do here:
Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members.
Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
Providing regular and ongoing feedback, mentoring and coaching to your team.
Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
Leading the recruitment process including but not limited to the interview and selection process and the onboarding of new employees.
Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
Assist your team to understand and apply policies, procedures and theories.
Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.
Plan and implement office systems, as well as organize office operations and procedures.
Partner with HR to lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees.
Participate on project-based tasks as assigned by Director and/or VP Legal Claims.
Compile and analyze statistics and reports while monitoring and predicting legal trends
What you bring to the table:
University Degree or College Diploma in relevant discipline (legal, paralegal or management) or equivalent education combined with relevant work experience is required.
Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
Minimum of two years of management experience or equivalent relevant experience.
Proven and effective communication/interpersonal skills to develop and foster favourable relationships.
Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
Proven project management skills; planned, led and successfully executed projects.
Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We’re looking for a Unit Manager, Legal Claims Support, to join our growing team!
What you’ll do here:
Oversee the day-to-day responsibilities of the Law Clerks, Legal Assistants and Administrative Support members.
Establish and communicate clear performance objectives for your team and continually measuring the progress on the attainment of these objectives.
Ensure a high level of employee engagement by continually monitoring overall engagement and creating and executing engagement action plans.
Assessing the strengths and areas of opportunity for your team and putting forth recommendations for improvement.
Providing regular and ongoing feedback, mentoring and coaching to your team.
Identifying key talent and providing ongoing developmental opportunities for the optimization and engagement of our key talent.
Leading the recruitment process including but not limited to the interview and selection process and the onboarding of new employees.
Facilitate regular team meetings, one-on-ones and huddles to ensure the two-way flow of information.
Assist your team to understand and apply policies, procedures and theories.
Driving change while maintaining effective communication to ensure your team is informed of new initiatives, processes and/or workflows.
Plan and implement office systems, as well as organize office operations and procedures.
Partner with HR to lead the recruitment process including but not limited to the interviewing and selection process and the onboarding of new employees.
Participate on project-based tasks as assigned by Director and/or VP Legal Claims.
Compile and analyze statistics and reports while monitoring and predicting legal trends
What you bring to the table:
University Degree or College Diploma in relevant discipline (legal, paralegal or management) or equivalent education combined with relevant work experience is required.
Minimum of five to eight years of experience in a litigation environment or equivalent relevant experience.
Minimum of two years of management experience or equivalent relevant experience.
Proven and effective communication/interpersonal skills to develop and foster favourable relationships.
Proficient in Microsoft Office Suite programs, I-Manager, and other e-discovery tools.
Proven project management skills; planned, led and successfully executed projects.
Experience implementing and driving change by encouraging innovative thinking and changes in an operation.
Experience leading a large team including establishing and measuring performance, providing open and honest feedback and maintaining employee engagement.
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
💡 Quick Summary
Seeking a career-building opportunity? The Unit Manager Legal Claims Support position is now open for candidates interested in the Helper Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.