Job Description
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
Own the entire interaction with that customer and provide total resolution for their needs
Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Create Quote and place Orders as per customers’ requirements.
Address inbound customer questions and concerns arriving via chat
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
Provide product information, estimated time of delivery.
Update systems and document all interactions with customers, associates, and partners
Competencies and skills
2+ years previous Chat experience.
High school diploma or GED
Experience in a performance-based or metric-driven environment
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
Own the entire interaction with that customer and provide total resolution for their needs
Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Create Quote and place Orders as per customers’ requirements.
Address inbound customer questions and concerns arriving via chat
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
Provide product information, estimated time of delivery.
Update systems and document all interactions with customers, associates, and partners
Competencies and skills
2+ years previous Chat experience.
High school diploma or GED
Experience in a performance-based or metric-driven environment
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, ****** orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.
💡 Quick Summary
Seeking a career-building opportunity? The Universal Chat Representative, Customer Experience position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.