Job Description
Greetings.!!
Y-HR Services We are a dynamic and forward-thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to businesses of all sizes. We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level.
The company is a Gurugram-based tech company modernising supply chains through its cloud-based platform, Inventify, which uses AI and IoT to improve distributor management, asset tracking, and operational efficiency for leading brands.
Job Brief:Responsible for onboarding customers, ensuring smooth SaaS platform usage, resolving technical issues, and driving customer satisfaction, adoption, and retention.
Position-Customer Success Executive / Technical Account Executive (SaaS)
Industry-SaaS (Software as a Service) / Supply Chain Technology
Location- Gurgaon (Work From Home option available)
Experience-6 months to 2 years
Educational Qualifications-Bachelors degree in Engineering, Computer Science, or related field
Preferred Skills :
• Strong understanding of SaaS platforms and cloud-based applications
• Good technical troubleshooting and problem-solving skills
• Excellent communication and customer handling skills
• Ability to coordinate with technical and non-technical stakeholders
• Basic knowledge of integrations, CRM, or enterprise software
• Ability to analyze customer usage and improve product adoption
Responsibilities:
• Manage customer onboarding and ensure successful platform implementation
• Act as the main point of contact for customer queries and support
• Monitor customer usage and drive product adoption
• Resolve technical issues by coordinating with support and engineering teams
• Ensure smooth service delivery and maintain customer satisfaction
• Track customer feedback, performance metrics, and retention status
Our core products:
• Distributor Management
• Asset Management
• Field Services
• Bid Management
• Sales & Account Planning
• CRM
If you are interested, please revert with an updated CV along with
Total Experience
Relevant Experience
Current CTC
Expected CTC
Notice Period hidden_email
Thanks & Regards,
Shivani
YORS HR Services Pvt. Ltd.
Mob:+hidden_mobile
Web:www.yorshr.com
Y-HR Services We are a dynamic and forward-thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to businesses of all sizes. We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level.
The company is a Gurugram-based tech company modernising supply chains through its cloud-based platform, Inventify, which uses AI and IoT to improve distributor management, asset tracking, and operational efficiency for leading brands.
Job Brief:Responsible for onboarding customers, ensuring smooth SaaS platform usage, resolving technical issues, and driving customer satisfaction, adoption, and retention.
Position-Customer Success Executive / Technical Account Executive (SaaS)
Industry-SaaS (Software as a Service) / Supply Chain Technology
Location- Gurgaon (Work From Home option available)
Experience-6 months to 2 years
Educational Qualifications-Bachelors degree in Engineering, Computer Science, or related field
Preferred Skills :
• Strong understanding of SaaS platforms and cloud-based applications
• Good technical troubleshooting and problem-solving skills
• Excellent communication and customer handling skills
• Ability to coordinate with technical and non-technical stakeholders
• Basic knowledge of integrations, CRM, or enterprise software
• Ability to analyze customer usage and improve product adoption
Responsibilities:
• Manage customer onboarding and ensure successful platform implementation
• Act as the main point of contact for customer queries and support
• Monitor customer usage and drive product adoption
• Resolve technical issues by coordinating with support and engineering teams
• Ensure smooth service delivery and maintain customer satisfaction
• Track customer feedback, performance metrics, and retention status
Our core products:
• Distributor Management
• Asset Management
• Field Services
• Bid Management
• Sales & Account Planning
• CRM
If you are interested, please revert with an updated CV along with
Total Experience
Relevant Experience
Current CTC
Expected CTC
Notice Period hidden_email
Thanks & Regards,
Shivani
YORS HR Services Pvt. Ltd.
Mob:+hidden_mobile
Web:www.yorshr.com
💡 Quick Summary
Seeking a career-building opportunity? The Urgent Opening for Customer Success Executive(Ref Shivani-YORS HR) Yors HR Services Private position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
