Veterinary Client Service Representative

Job details
Here’s how the job details align with your profile.
Pay

$19 - $21 an hour
Job type

Full-time
Shift and schedule

Weekends as needed

Evenings as needed
Encouraged to apply
Fair chance
 
Benefits
Pulled from the full job description
401(k)
Health insurance
Paid time off
Employee discount
Dental insurance
 
Full job description
Job Description:
Are you passionate about animals and dedicated to providing compassionate customer service? We are seeking an enthusiastic, empathetic, and dedicated Veterinary Receptionist to join our team. As the first point of contact for clients, you will play a vital role in ensuring that both pets and their owners feel welcome and cared for from the moment they walk through our doors or call our clinic. This position requires schedule flexibility, with evening and weekend availability being a must, as our clinic is open 7 days a week. We offer a supportive environment and we will provide the training and resources to ensure your success.

Key Responsibilities:

Answering and managing high-volume phone lines with empathy and professionalism, addressing client concerns and questions.
Managing digital client interfaces with care, ensuring that appointments, inquiries, and other interactions are handled smoothly and efficiently.
Assisting clients in-person with a friendly and compassionate approach, providing excellent customer service while making them and their pets feel comfortable and valued.
Maintaining accurate and up-to-date patient records, ensuring all information is properly documented and confidential.
Scheduling appointments, managing calendars, and ensuring that clients are promptly seen.
Handling payments and transactions in a courteous, transparent, and efficient manner.
Qualifications:

Prior customer service experience required, ideally in a fast-paced, people-focused environment.
Strong communication skills with a focus on active listening and problem-solving.
Organizational skills and the ability to manage multiple tasks simultaneously.
Availability for evening and weekend shifts to accommodate our clinic's hours.
A positive, caring attitude with a willingness to learn and grow—this is the ideal opportunity for someone passionate about animals and looking to make a difference in people's lives.
Benefits:

Competitive compensation that reflects your experience and dedication.
Comprehensive medical benefits package for full-time employees.
Generous personal pet care discounts—because we understand how important your pets are!
Opportunities for personal growth, career development, and training to help you expand your skills and expertise.
A supportive team that values collaboration, empathy, and kindness.
If you are looking to join a compassionate and caring team and you believe in the importance of empathy, kindness, and exceptional customer service, we would love to hear from you. Apply today to become a part of our team.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
People with a criminal record are encouraged to apply

Work Location: In person

 

Australia
New South Wales
Sydney Show on map Get directions