Job Description
Transform lives, every single day
Do you want a career that means more? At Anglicare, we bring the strength, the support and the strategy to make it happen.
For more than 160 years, we’ve served people and communities through care, compassion and practical support. Today, we’re evolving again — introducing Anglicare’s new For Life service model at Warriewood Village, designed to create a seamless, elevated resident experience across accommodation, care, hospitality, spiritual support, community life and convenience services.
Our Warriewood community sits in the heart of the Northern Beaches, close to shops, hospital services, bushland and beaches. The village features modern apartments and villas, a welcoming café, gym, pool, gardens, library, community rooms and a vibrant social program.
As we begin this transformation, you’ll play a key role in shaping operations, service culture and customer experience in a flagship location.
Your opportunity
Full-Time, Warriewood Location
As Village Operations Manager, you will act as second in command to the Village General Manager leading daily operations, driving guest satisfaction and managing key department leaders to meet strategic and financial goals.
This is a hands-on leadership role overseeing food & beverage, resident services, facilities, asset management, gardens and day to day service delivery.
You will manage 3 dedicated teams; the Resident Services team, responsible for concierge and administration services, the Hospitality team, responsible for onsite food and beverage and events, and the Facilities and Grounds team, responsible for ensuring the village is well maintained and beautiful.
You will work closely with the other functional teams onsite including Care, Business and Pastoral Care to deliver a warm, connected and high-quality experience for residents and staff every day.
With care and professionalism, you will:
Drive a high performing hospitality culture across food, beverage and resident services
Oversee daily village operations, ensuring safety, presentation and excellent service
Lift F&B standards — menu quality, service delivery, commercial performance and experience
Uphold Anglicare’s asset management and maintenance processes with discipline and quality
Coach, mentor and develop a multidisciplinary team with clarity and accountability
Strengthen resident engagement through clear communication and welcoming service touchpoints
Manage contractors and suppliers to ensure consistent, high-quality outputs.
Optimise café and retail offerings to support financial sustainability and resident satisfaction
Lead continuous improvement using data, resident insights and operational metrics
What you’ll bring
You are a customer-service first operator with strong leadership presence and service intuition. You thrive in dynamic environments, elevate customer experience, lead by example to build a multi-disciplinary team culture and enjoy being visible, hands on and deeply resident focused.
You will have:
Strong hospitality leadership experience
Strong understanding of elevated service levels and customer expectations
Ability to lead operational standards in a high visibility, community-based environment.
Proven success delivering high quality food & beverage operations
A polished customer service philosophy and the ability to set (and raise) service standards.
Experience managing contracts, facilities, maintenance or asset related functions
Confidence operating without layers — comfortable being “the” operational lead on the ground
Strong communication, organisation and relationship building skills.
Experience coaching frontline teams in service excellence
Digital confidence and the ability to support others through change
NSW RSA + Licensee Competency (or ability to obtain)
Why Anglicare?
At Anglicare, you’ll find meaning and purpose every day while being supported by an organisation committed to your growth and wellbeing. Joining Warriewood during this transformation means shaping service excellence, enhancing resident experience and influencing the future of village operations.
You’ll also enjoy:
Flexible work options
Salary packaging up to $15,900 tax
Additional meal & entertainment packaging up to $2,650
Ongoing training, leadership development and career progression
Access to Fitness Passport and 400+ retailer discounts
Employee Assistance Program for you and your family
Are you ready for a career that means more?
To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Application Close Date: March 05, 2026
Do you want a career that means more? At Anglicare, we bring the strength, the support and the strategy to make it happen.
For more than 160 years, we’ve served people and communities through care, compassion and practical support. Today, we’re evolving again — introducing Anglicare’s new For Life service model at Warriewood Village, designed to create a seamless, elevated resident experience across accommodation, care, hospitality, spiritual support, community life and convenience services.
Our Warriewood community sits in the heart of the Northern Beaches, close to shops, hospital services, bushland and beaches. The village features modern apartments and villas, a welcoming café, gym, pool, gardens, library, community rooms and a vibrant social program.
As we begin this transformation, you’ll play a key role in shaping operations, service culture and customer experience in a flagship location.
Your opportunity
Full-Time, Warriewood Location
As Village Operations Manager, you will act as second in command to the Village General Manager leading daily operations, driving guest satisfaction and managing key department leaders to meet strategic and financial goals.
This is a hands-on leadership role overseeing food & beverage, resident services, facilities, asset management, gardens and day to day service delivery.
You will manage 3 dedicated teams; the Resident Services team, responsible for concierge and administration services, the Hospitality team, responsible for onsite food and beverage and events, and the Facilities and Grounds team, responsible for ensuring the village is well maintained and beautiful.
You will work closely with the other functional teams onsite including Care, Business and Pastoral Care to deliver a warm, connected and high-quality experience for residents and staff every day.
With care and professionalism, you will:
Drive a high performing hospitality culture across food, beverage and resident services
Oversee daily village operations, ensuring safety, presentation and excellent service
Lift F&B standards — menu quality, service delivery, commercial performance and experience
Uphold Anglicare’s asset management and maintenance processes with discipline and quality
Coach, mentor and develop a multidisciplinary team with clarity and accountability
Strengthen resident engagement through clear communication and welcoming service touchpoints
Manage contractors and suppliers to ensure consistent, high-quality outputs.
Optimise café and retail offerings to support financial sustainability and resident satisfaction
Lead continuous improvement using data, resident insights and operational metrics
What you’ll bring
You are a customer-service first operator with strong leadership presence and service intuition. You thrive in dynamic environments, elevate customer experience, lead by example to build a multi-disciplinary team culture and enjoy being visible, hands on and deeply resident focused.
You will have:
Strong hospitality leadership experience
Strong understanding of elevated service levels and customer expectations
Ability to lead operational standards in a high visibility, community-based environment.
Proven success delivering high quality food & beverage operations
A polished customer service philosophy and the ability to set (and raise) service standards.
Experience managing contracts, facilities, maintenance or asset related functions
Confidence operating without layers — comfortable being “the” operational lead on the ground
Strong communication, organisation and relationship building skills.
Experience coaching frontline teams in service excellence
Digital confidence and the ability to support others through change
NSW RSA + Licensee Competency (or ability to obtain)
Why Anglicare?
At Anglicare, you’ll find meaning and purpose every day while being supported by an organisation committed to your growth and wellbeing. Joining Warriewood during this transformation means shaping service excellence, enhancing resident experience and influencing the future of village operations.
You’ll also enjoy:
Flexible work options
Salary packaging up to $15,900 tax
Additional meal & entertainment packaging up to $2,650
Ongoing training, leadership development and career progression
Access to Fitness Passport and 400+ retailer discounts
Employee Assistance Program for you and your family
Are you ready for a career that means more?
To apply for this role, please click the ‘Apply’ button. All applicants will receive a response.
Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Application Close Date: March 05, 2026
💡 Quick Summary
Seeking a career-building opportunity? The Village Operations Manager position is now open for candidates interested in the Customer Care sector. This role in Warriewood offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
