Job Description
5 - 8 years
Any Graduate
Team handling & service experience
8 lkh ~ + lkh
Job Purpose
• Responsible for managing a team & ensuring delivery of competent and consistent service in line with set
standards that results in an enhanced customer experience for bank customers.
• Review the Outcalling process to Customers for clarifying customer queries on transaction declined
due to card control not enabled, Renewal and upgrade customers for welcome call/feature
enforcement
• To ensure team meets the defined benchmarks on service experience, call handling time, quality,
revenue generation through cross sell of products…etc parameters are met consistently, including
the call productivity standard
• Ensure team meets zero defects processing of all customer requests
• Ensure team meets complete and accurate resolution within the defined TATs.
• Ensure team meets required process compliance as per the set Audit and SQ guidelines
Any Graduate
Team handling & service experience
8 lkh ~ + lkh
Job Purpose
• Responsible for managing a team & ensuring delivery of competent and consistent service in line with set
standards that results in an enhanced customer experience for bank customers.
• Review the Outcalling process to Customers for clarifying customer queries on transaction declined
due to card control not enabled, Renewal and upgrade customers for welcome call/feature
enforcement
• To ensure team meets the defined benchmarks on service experience, call handling time, quality,
revenue generation through cross sell of products…etc parameters are met consistently, including
the call productivity standard
• Ensure team meets zero defects processing of all customer requests
• Ensure team meets complete and accurate resolution within the defined TATs.
• Ensure team meets required process compliance as per the set Audit and SQ guidelines
💡 Quick Summary
Seeking a career-building opportunity? The Virtual Care Team Manager|Outbound Customer Care position is now open for candidates interested in the Customer Care sector. This role in Anywhere offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
