Job Description
Job Description:
Kolkata, West Bengal, India
1 – 2 Years
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Job Responsibilities:
• Penetration of products across groups.
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior
• Management Ensure accurate and timely submission of financial transactions.
• & requests.
• Call handling as per defined standards.
• Ensure retention of customers
• Regular interactions with the customers and pro-actively assessing customer needs.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Sales across all product segments-TPP, Assets, Cards etc.
• Use of triggers to track maturity of FDs, movement of CASA balances etc.
• Income to be generated at a customer level.
• Promoting Digital Banking services for a superior customer service experience.
• Acquiring & grouping of all related IDs of the Primary ID.
• and prevent outflow.
• Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
• Interaction Quality Achieve Quality benchmarks defined from time to time.
• Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints.
• Attrition control of customers.
• Sales Right cross-sell of products basis profiling and engagement.
• Customer Engagement Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Achievement of Portfolio Parameters Meet the defined objectives of the Portfolio managed by the respective VRM C.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Accurate resolution for customer queries.
• MIS Reporting Ensure timely submission of Customer base review / reports as requested by Central Team / Senior
• Management.
• Adherence to set processes of updating customer interactions in CRM next.
Job Requirements:
• Basic Banking
• Communication
Job Details:
Company: HDFC
Vacancy Type: Full Time
Job Functions: Other
Job Location: Kolkata, West Bengal, IN
Application Deadline: N/A
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Kolkata, West Bengal, India
1 – 2 Years
[ads1]
Job Responsibilities:
• Penetration of products across groups.
• Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior
• Management Ensure accurate and timely submission of financial transactions.
• & requests.
• Call handling as per defined standards.
• Ensure retention of customers
• Regular interactions with the customers and pro-actively assessing customer needs.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Sales across all product segments-TPP, Assets, Cards etc.
• Use of triggers to track maturity of FDs, movement of CASA balances etc.
• Income to be generated at a customer level.
• Promoting Digital Banking services for a superior customer service experience.
• Acquiring & grouping of all related IDs of the Primary ID.
• and prevent outflow.
• Deepening relationship by cross selling ‘sticky products’ like Demat, Bill Pay, Advisory etc.
• Interaction Quality Achieve Quality benchmarks defined from time to time.
• Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints.
• Attrition control of customers.
• Sales Right cross-sell of products basis profiling and engagement.
• Customer Engagement Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Achievement of Portfolio Parameters Meet the defined objectives of the Portfolio managed by the respective VRM C.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Accurate resolution for customer queries.
• MIS Reporting Ensure timely submission of Customer base review / reports as requested by Central Team / Senior
• Management.
• Adherence to set processes of updating customer interactions in CRM next.
Job Requirements:
• Basic Banking
• Communication
Job Details:
Company: HDFC
Vacancy Type: Full Time
Job Functions: Other
Job Location: Kolkata, West Bengal, IN
Application Deadline: N/A
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Apply Now
jobshut.online
💡 Quick Summary
Seeking a career-building opportunity? The Virtual RM |PBK in Kolkata | HDFC Bank Careers position is now open for candidates interested in the Bank Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.