Job Description
THE OPPORTUNITY
Are you the friendly face that brightens up a room? Do you thrive in a dynamic and fast-paced environment? If you're passionate about creating a welcoming atmosphere and delivering exceptional service, we have the perfect opportunity for you!
The Reception and Administration Officer role is an important position as part of our Canberra HQ office team, with responsibility for helping to create a welcoming, friendly, and professional first impression, and point of contact for both visitors and staff. This role requires someone who thrives in a dynamic, fast-paced environment and is dedicated to maintaining a well-presented and positive atmosphere within the office. The position combines administrative support and responsibilities, contributing to smooth daily operations and the experience of a welcoming workplace culture at Canberra HQ. The successful candidate will be organised, proactive, a team player, and motivated to deliver outstanding reception duties, office support, and administration associated with viva’s internal People and Culture function. This is a full-time position, but may also lend to a part-time job-share arrangement for 2 suitable candidates who can coordinate the role as an effective team.
KEY RESPONSIBILITIES
Be the Face of Viva Leisure: Greet and assist visitors, clients, and staff with a warm, professional attitude.
Office & Kitchen Management: Keep our reception area tidy and welcoming, manage office and kitchen supplies, and ensure cleanliness across all common spaces.
Meeting & Car Management: Set up meeting rooms, manage bookings, and handle company car reservations, ensuring everything runs seamlessly.
System & People Support: Provide vital system administration support and assist with internal policy updates. Help out the People & Culture team with staff memberships, engagement activities, and administrative tasks.
Multitasking with Ease: Be the hub of the office, managing emails, phone calls, and ad-hoc administrative tasks, all while ensuring the smooth day-to-day operations.
SKILLS AND EXPERIENCE
Communication Skills: You’re a pro at interacting with people, whether it’s in person, on the phone, or via email. You bring a positive energy that makes people feel welcome and valued.
Organised & Proactive: You excel at multitasking, keeping everything running like clockwork. You’re detail-oriented, a great problem solver, and can anticipate what needs to be done before it's even asked.
Customer Service Excellence: You love delivering outstanding service and are always friendly and approachable.
Tech Savvy: Comfortable using office systems and software, including internal tools, Microsoft Office, and meeting room management software.
YOUR LIFE AT VIVA - PERKS & BENEFITS
As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Free Fitness Membership, Central locations with brand new facilities and office kitchens fully stocked with Complimentary Meals, drinks and snacks, Paid Parental Leave, ongoing Learning and Development opportunities and access to a Virtual Medical Practice offering GP consultations, dietitian support, psychology services and health coaching. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.
We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.
ABOUT VIVA LEISURE
At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry — benefitting our members, shareholders, franchisees, communities, and employees alike.
As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training studios, Pilates, yoga, aquatics, women’s-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we’re proud to serve diverse communities.
In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brands both domestically and internationally. Chain Collective now operates as the franchising arm of Viva Leisure, proudly holding Plus Fitness as its flagship franchised brand — paving the way for the continued growth and success of multiple fitness concepts across Australia and beyond.
In 2024, Viva Leisure acquired a 34% stake in Boutique Fitness Studios (BFS), the master franchisee for leading global brands including Club Pilates, Rumble Boxing, StretchLab, and CycleBar. This partnership marks an exciting new chapter as Viva’s Rebalance Pilates & Yoga studios transition to Club Pilates, uniting local expertise with world-class brand standards to deliver a premium member experience. That same year, Viva Leisure also acquired a 25% equity stake in World Gym Australia, along with three corporate-owned World Gym locations in Queensland — Stafford, Coomera, and Underwood — further strengthening our presence in the premium fitness sector.
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respects to the Traditional Owners of Country throughout Australia, including Elders past and present. We are committed to protecting children, young, and vulnerable people from harm, and the successful candidate/s will be required to hold and maintain an appropriate clearance to work with Children. Please note that Viva reserves the right to pull the advert before the end date if a suitable applicant is found before the close date. Additionally, Viva is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We believe in empowering everyone to be themselves, as we know that it's when we embrace our differences that we perform at our best, enabling our future success.
Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
Are you the friendly face that brightens up a room? Do you thrive in a dynamic and fast-paced environment? If you're passionate about creating a welcoming atmosphere and delivering exceptional service, we have the perfect opportunity for you!
The Reception and Administration Officer role is an important position as part of our Canberra HQ office team, with responsibility for helping to create a welcoming, friendly, and professional first impression, and point of contact for both visitors and staff. This role requires someone who thrives in a dynamic, fast-paced environment and is dedicated to maintaining a well-presented and positive atmosphere within the office. The position combines administrative support and responsibilities, contributing to smooth daily operations and the experience of a welcoming workplace culture at Canberra HQ. The successful candidate will be organised, proactive, a team player, and motivated to deliver outstanding reception duties, office support, and administration associated with viva’s internal People and Culture function. This is a full-time position, but may also lend to a part-time job-share arrangement for 2 suitable candidates who can coordinate the role as an effective team.
KEY RESPONSIBILITIES
Be the Face of Viva Leisure: Greet and assist visitors, clients, and staff with a warm, professional attitude.
Office & Kitchen Management: Keep our reception area tidy and welcoming, manage office and kitchen supplies, and ensure cleanliness across all common spaces.
Meeting & Car Management: Set up meeting rooms, manage bookings, and handle company car reservations, ensuring everything runs seamlessly.
System & People Support: Provide vital system administration support and assist with internal policy updates. Help out the People & Culture team with staff memberships, engagement activities, and administrative tasks.
Multitasking with Ease: Be the hub of the office, managing emails, phone calls, and ad-hoc administrative tasks, all while ensuring the smooth day-to-day operations.
SKILLS AND EXPERIENCE
Communication Skills: You’re a pro at interacting with people, whether it’s in person, on the phone, or via email. You bring a positive energy that makes people feel welcome and valued.
Organised & Proactive: You excel at multitasking, keeping everything running like clockwork. You’re detail-oriented, a great problem solver, and can anticipate what needs to be done before it's even asked.
Customer Service Excellence: You love delivering outstanding service and are always friendly and approachable.
Tech Savvy: Comfortable using office systems and software, including internal tools, Microsoft Office, and meeting room management software.
YOUR LIFE AT VIVA - PERKS & BENEFITS
As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Free Fitness Membership, Central locations with brand new facilities and office kitchens fully stocked with Complimentary Meals, drinks and snacks, Paid Parental Leave, ongoing Learning and Development opportunities and access to a Virtual Medical Practice offering GP consultations, dietitian support, psychology services and health coaching. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.
We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.
ABOUT VIVA LEISURE
At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry — benefitting our members, shareholders, franchisees, communities, and employees alike.
As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training studios, Pilates, yoga, aquatics, women’s-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we’re proud to serve diverse communities.
In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brands both domestically and internationally. Chain Collective now operates as the franchising arm of Viva Leisure, proudly holding Plus Fitness as its flagship franchised brand — paving the way for the continued growth and success of multiple fitness concepts across Australia and beyond.
In 2024, Viva Leisure acquired a 34% stake in Boutique Fitness Studios (BFS), the master franchisee for leading global brands including Club Pilates, Rumble Boxing, StretchLab, and CycleBar. This partnership marks an exciting new chapter as Viva’s Rebalance Pilates & Yoga studios transition to Club Pilates, uniting local expertise with world-class brand standards to deliver a premium member experience. That same year, Viva Leisure also acquired a 25% equity stake in World Gym Australia, along with three corporate-owned World Gym locations in Queensland — Stafford, Coomera, and Underwood — further strengthening our presence in the premium fitness sector.
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respects to the Traditional Owners of Country throughout Australia, including Elders past and present. We are committed to protecting children, young, and vulnerable people from harm, and the successful candidate/s will be required to hold and maintain an appropriate clearance to work with Children. Please note that Viva reserves the right to pull the advert before the end date if a suitable applicant is found before the close date. Additionally, Viva is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We believe in empowering everyone to be themselves, as we know that it's when we embrace our differences that we perform at our best, enabling our future success.
Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
💡 Quick Summary
Seeking a career-building opportunity? The Viva Leisure - Reception & Administration Officer - Canberra HQ position is now open for candidates interested in the Customer Care sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
