Job Description
Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.
The opportunity
As VP Logistics, you’ll take full ownership of Pet Circle’s logistics operations - rolling up your sleeves to deliver a world-class customer delivery experience. This is a hands-on operational leadership role where you’ll be just as comfortable mapping strategy as you are problem-solving on the ground.
You’ll lead a small, capable team (Inbound Logistics Manager and Fleet Manager) and work side-by-side with our VP Fulfilment to ensure that every order leaves our fulfilment centres safely, efficiently, and with the speed and reliability our customers expect.
You’ll manage our owned fleet and a national network of delivery partners, balancing cost efficiency with safety, delivery performance, and customer delight. Your commercial acumen will help drive continuous improvement - but you’ll always keep customer experience and safety front and centre.
This is an opportunity for a pragmatic logistics leader who loves being in the detail, thrives in fast-moving environments, and takes pride in seeing the direct impact of their work on our customers every day.
What you’ll be doing
Own and run Pet Circle’s logistics operations day-to-day - this is a hands-on leadership role, not one from behind a desk.
Work directly with an Inbound Logistics Manager and Fleet Manager to plan, coordinate, and troubleshoot daily inbound and outbound activities.
Oversee Pet Circle’s owned fleet (c.20 vehicles) and a network of last-mile courier partners across metro and regional Australia.
Be on the ground and in the detail - visiting fulfilment sites, working alongside the team, and continuously optimising the flow of goods and deliveries.
Ensure delivery performance, safety, and customer experience targets are met and continuously improved.
Partner closely with the VP Fulfilment to jointly own and deliver Pet Circle’s end-to-end customer delivery performance - from warehouse dispatch through to doorstep.
Own the P&L for logistics operations, driving efficiency, reliability, and sustainability without compromising customer experience, safety and fulfilment efficiency.
Negotiate and manage commercial agreements with delivery partners, optimising for customer experience, cost and service quality.
Actively monitor day-to-day performance and costs.
Develop and execute business cases for logistics initiatives and delivery innovations that support Pet Circle’s growth ambitions.
Lead, coach, and empower a small, experienced logistics team, demonstrating hands on leadership from beside or behind.
Actively contribute to the broader Supply Chain and Pet Circle senior leadership teams, bringing a practical, solution-oriented perspective.
Build a strong working relationship with the VP Fulfilment as co-owners of our overall customer delivery metrics.
Work collaboratively with cross-functional teams including Customer Experience, Marketing, Merchandising, Technology, and Product.
Be the go-to contact for Pet Circle’s external delivery partners, meeting regularly with them to solve problems, review performance, and test new delivery innovations.
Support new ventures, categories, and delivery experiences from a logistics perspective.
Define and deliver Pet Circle’s logistics strategy, focusing on operational execution, delivery experience, and safety.
Lead Chain of Responsibility (CoR) and compliance programs, ensuring safety remains a non-negotiable in every decision.
Be in the data daily - identifying trends, bottlenecks, and opportunities to lift speed, reliability, and customer satisfaction.
Deliver tangible operational improvements - from route optimisation to partner performance - while balancing cost with service outcomes.
The ideal toolbox
Proven leadership across multi-state logistics networks (owned fleets and third-party partnerships)
Strong P&L management and commercial negotiation experience
Deep understanding of logistics execution and the trade-offs between customer experience, safety, fulfilment and cost.
Comfort operating in the data, on the warehouse floor, and in partner meetings. You go where the work takes you!
Ability to collaborate across technical, commercial, and customer teams.
Pragmatism, resilience, and curiosity in fast-paced, high-growth and lean team environments.
Role location
We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in our Sydney Distribution Center, in Eastern Creek. This is subject to change in line with business requirements.
Juicy perks
Heaps of development opportunities - stretch projects, secondments and unlimited learning courses via Go1
Flexible working environment
Up to 50% employee discount
Product sample giveaways
Pawrental leave and wellbeing leave
Team charity volunteer days
Classpass subsidy
Why Join?
We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:
We're better together
We operate with humble hearts and hungry minds
Pets matter' so pets and pet parents always have a seat at our table
We're instinctively curious. Always.
Belong at Pet Circle
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.
Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.
Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.
The opportunity
As VP Logistics, you’ll take full ownership of Pet Circle’s logistics operations - rolling up your sleeves to deliver a world-class customer delivery experience. This is a hands-on operational leadership role where you’ll be just as comfortable mapping strategy as you are problem-solving on the ground.
You’ll lead a small, capable team (Inbound Logistics Manager and Fleet Manager) and work side-by-side with our VP Fulfilment to ensure that every order leaves our fulfilment centres safely, efficiently, and with the speed and reliability our customers expect.
You’ll manage our owned fleet and a national network of delivery partners, balancing cost efficiency with safety, delivery performance, and customer delight. Your commercial acumen will help drive continuous improvement - but you’ll always keep customer experience and safety front and centre.
This is an opportunity for a pragmatic logistics leader who loves being in the detail, thrives in fast-moving environments, and takes pride in seeing the direct impact of their work on our customers every day.
What you’ll be doing
Own and run Pet Circle’s logistics operations day-to-day - this is a hands-on leadership role, not one from behind a desk.
Work directly with an Inbound Logistics Manager and Fleet Manager to plan, coordinate, and troubleshoot daily inbound and outbound activities.
Oversee Pet Circle’s owned fleet (c.20 vehicles) and a network of last-mile courier partners across metro and regional Australia.
Be on the ground and in the detail - visiting fulfilment sites, working alongside the team, and continuously optimising the flow of goods and deliveries.
Ensure delivery performance, safety, and customer experience targets are met and continuously improved.
Partner closely with the VP Fulfilment to jointly own and deliver Pet Circle’s end-to-end customer delivery performance - from warehouse dispatch through to doorstep.
Own the P&L for logistics operations, driving efficiency, reliability, and sustainability without compromising customer experience, safety and fulfilment efficiency.
Negotiate and manage commercial agreements with delivery partners, optimising for customer experience, cost and service quality.
Actively monitor day-to-day performance and costs.
Develop and execute business cases for logistics initiatives and delivery innovations that support Pet Circle’s growth ambitions.
Lead, coach, and empower a small, experienced logistics team, demonstrating hands on leadership from beside or behind.
Actively contribute to the broader Supply Chain and Pet Circle senior leadership teams, bringing a practical, solution-oriented perspective.
Build a strong working relationship with the VP Fulfilment as co-owners of our overall customer delivery metrics.
Work collaboratively with cross-functional teams including Customer Experience, Marketing, Merchandising, Technology, and Product.
Be the go-to contact for Pet Circle’s external delivery partners, meeting regularly with them to solve problems, review performance, and test new delivery innovations.
Support new ventures, categories, and delivery experiences from a logistics perspective.
Define and deliver Pet Circle’s logistics strategy, focusing on operational execution, delivery experience, and safety.
Lead Chain of Responsibility (CoR) and compliance programs, ensuring safety remains a non-negotiable in every decision.
Be in the data daily - identifying trends, bottlenecks, and opportunities to lift speed, reliability, and customer satisfaction.
Deliver tangible operational improvements - from route optimisation to partner performance - while balancing cost with service outcomes.
The ideal toolbox
Proven leadership across multi-state logistics networks (owned fleets and third-party partnerships)
Strong P&L management and commercial negotiation experience
Deep understanding of logistics execution and the trade-offs between customer experience, safety, fulfilment and cost.
Comfort operating in the data, on the warehouse floor, and in partner meetings. You go where the work takes you!
Ability to collaborate across technical, commercial, and customer teams.
Pragmatism, resilience, and curiosity in fast-paced, high-growth and lean team environments.
Role location
We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in our Sydney Distribution Center, in Eastern Creek. This is subject to change in line with business requirements.
Juicy perks
Heaps of development opportunities - stretch projects, secondments and unlimited learning courses via Go1
Flexible working environment
Up to 50% employee discount
Product sample giveaways
Pawrental leave and wellbeing leave
Team charity volunteer days
Classpass subsidy
Why Join?
We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:
We're better together
We operate with humble hearts and hungry minds
Pets matter' so pets and pet parents always have a seat at our table
We're instinctively curious. Always.
Belong at Pet Circle
Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.
💡 Quick Summary
Seeking a career-building opportunity? The VP Logistics position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
