Job Description
Skills
Front desk
Clerical experience
Customer service
Communication skills
Do you have experience in Front desk?
Job details
Here’s how the job details align with your profile.
Pay
£25,694 - £27,900 a year
Job type
Permanent
Location
84 Castle Street, Glasgow G4 0SF
Full job description
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.
Shift pattern - Monday & Tuesday 0800-1600 - Wednesday & Thursday 0800-1530
The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.
It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.
Please note this is a GGC wide post and can be moved to any location, however initial base will be The Glasgow Royal Infirmary.
This post is permanent
Informal contact: Tracey Cooper/ Joanne Donnelly, Ward Clerk Supervisor - Tracey.Cooper@nhs.scot/ Joanne.Donnelly@nhs.scot - 0141XXXXXX
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
This post may close early to the volume of response. Please submit your application form as soon as possible.
Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
NHSGGC-NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHSGGC recognise the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.
Relevant HR policies on our HR connect site.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact Jobtrain support hub in the first instance.
Front desk
Clerical experience
Customer service
Communication skills
Do you have experience in Front desk?
Job details
Here’s how the job details align with your profile.
Pay
£25,694 - £27,900 a year
Job type
Permanent
Location
84 Castle Street, Glasgow G4 0SF
Full job description
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.
Shift pattern - Monday & Tuesday 0800-1600 - Wednesday & Thursday 0800-1530
The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.
It is essential that the candidate has previous clerical/reception experience along with experience of working with the general public in a customer service environment.
Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.
Please note this is a GGC wide post and can be moved to any location, however initial base will be The Glasgow Royal Infirmary.
This post is permanent
Informal contact: Tracey Cooper/ Joanne Donnelly, Ward Clerk Supervisor - Tracey.Cooper@nhs.scot/ Joanne.Donnelly@nhs.scot - 0141XXXXXX
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
This post may close early to the volume of response. Please submit your application form as soon as possible.
Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
NHSGGC-NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHSGGC recognise the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.
Relevant HR policies on our HR connect site.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log-in issues, please contact Jobtrain support hub in the first instance.
💡 Quick Summary
Seeking a career-building opportunity? The Ward Clerk position is now open for candidates interested in the Ward Boy Jobs sector. This role in Glasgow offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Ward Boy Jobs is a plus.