Job Description
Full job description
Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
Permanent position
Part time positions available (Monday to Friday, AM and PM shifts available)
Managers and Administrative Worker Grade 1 Level 1 (HS1)
Located at The Alfred
Great staff benefits!
The Department
Alfred ICU is a university attached quaternary referral centre, providing State Service for heart and lung transplantation (including paediatric lung transplantation), artificial heart technology, extra-corporeal membrane oxygenation (ECMO), burns and hyperbaric medicine. It also provides Victoria’s Adult Cystic Fibrosis and Pulmonary Hyperextension Services. Internationally renowned, The Alfred ICU provides specialist career pathways and endless career opportunities. The Intensive Care Unit is a state-of-the-art facility with 68 beds, admitting more than 3,000 patients a year.
The Role
The team at The Alfred Hospital is looking for someone with excellent customer service and patient focus to join their team. You will join our dynamic and passionate team in the position of Ward Clerk located our state of the art Intensive Care Unit.
You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Nurse Manager. Your goal is to promote and maintain good customer relations with patients, visitors, and other hospital staff.
About You
Customer relations and excellent communication skills are essential to this role. You will ensure all patients, visitors and work colleagues and a variety of health professionals are provided with guidance and accurate information pertaining to the ward environment.
Experience with managing telephones and reception is essential. Excellent clerical and computer skills and the ability to multitask are core skills required. Completion of a medical terminology course or experience working with medical terminology would be favourable.
Experience and Skills Required
Essential
Current and satisfactory Police Check
Current and satisfactory Working with Children Check
Desirable
Good communication skills
Proficient in MS Office
Good telephone skills
Ability to problem solve
Staff Benefits
Salary packaging & novated leasing through Maxxia
Flexible health insurance coverage through HCF Health Insurance
Onsite car & bike parking opportunities, deducted pre-tax!!
Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
Childcare services at The Alfred managed by KU Children’s Services
For enquiries regarding this position, please contact ICU Workforce on icuworkforce@alfred.org.au or on 03 9076 0700.
Applications close 11pm AEDT, Tuesday 5th August 2026.
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
Alfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
Permanent position
Part time positions available (Monday to Friday, AM and PM shifts available)
Managers and Administrative Worker Grade 1 Level 1 (HS1)
Located at The Alfred
Great staff benefits!
The Department
Alfred ICU is a university attached quaternary referral centre, providing State Service for heart and lung transplantation (including paediatric lung transplantation), artificial heart technology, extra-corporeal membrane oxygenation (ECMO), burns and hyperbaric medicine. It also provides Victoria’s Adult Cystic Fibrosis and Pulmonary Hyperextension Services. Internationally renowned, The Alfred ICU provides specialist career pathways and endless career opportunities. The Intensive Care Unit is a state-of-the-art facility with 68 beds, admitting more than 3,000 patients a year.
The Role
The team at The Alfred Hospital is looking for someone with excellent customer service and patient focus to join their team. You will join our dynamic and passionate team in the position of Ward Clerk located our state of the art Intensive Care Unit.
You will be responsible for the coordination of communication, patient services and clerical functions as directed by the Nurse Manager. Your goal is to promote and maintain good customer relations with patients, visitors, and other hospital staff.
About You
Customer relations and excellent communication skills are essential to this role. You will ensure all patients, visitors and work colleagues and a variety of health professionals are provided with guidance and accurate information pertaining to the ward environment.
Experience with managing telephones and reception is essential. Excellent clerical and computer skills and the ability to multitask are core skills required. Completion of a medical terminology course or experience working with medical terminology would be favourable.
Experience and Skills Required
Essential
Current and satisfactory Police Check
Current and satisfactory Working with Children Check
Desirable
Good communication skills
Proficient in MS Office
Good telephone skills
Ability to problem solve
Staff Benefits
Salary packaging & novated leasing through Maxxia
Flexible health insurance coverage through HCF Health Insurance
Onsite car & bike parking opportunities, deducted pre-tax!!
Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
Childcare services at The Alfred managed by KU Children’s Services
For enquiries regarding this position, please contact ICU Workforce on icuworkforce@alfred.org.au or on 03 9076 0700.
Applications close 11pm AEDT, Tuesday 5th August 2026.
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au
💡 Quick Summary
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Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Ward Boy Jobs is a plus.