Job Description
Role Responsibilities Strategy
• Living Groups values and ensure adherence to the Groups GCOC . Work on handling financial reconciliation of CPBB customers wherever Standard Chartered provides service
Business
• Undertake processing and decision making as per the Department Operating Instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified. Functioning as Responsible Person (as per Operational Risk Management and Assurance Model), to undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls; to assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To maintain all required controls and procedures as detailed in DOI
• Adhere to Operational Risks plus Legal and Compliance requirements as instructed by Manager / Sr Manager / AVP etc.
• Maintain a positive working relationship with personnel of other Units/Divisions of the Bank.
Processes
• Uphold the values of the Group and Company at all times.
• Comply with all applicable rules / regulations and Company & Group Policies.
• Contribute to efficient functioning of the Unit.
• Continuously improve in productivity to the standards prescribed for the process from time to time
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Ensure team performs error free reconciliation as per procedures and DOIs / Reconciliation Policy using reports from various necessary applications.
• Effectively reducing the error rate & adherence to all controls and checks.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI
• Assist Manager/Sr Manager for process mapping and automation / improvement efforts.
• Assist Managers in testing and take over activities for new processes ; Senior Managers in efforts towards achieving the same.
• Maintain and update site-specific process notes, and matrices covering authorised personnel for recon-related queries, escalation contacts, sending reports, mailing lists for all reports & broadcasts etc. Assist Manager / Controls team in obtaining positive confirmation of the matrices at the frequency as specified in the DOI
• Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
• Assist in updation and implementation of Business Continuity Planning (BCP) documents and tests.
• Undertake any activity as may be advised by Line Manager, Senior Manager or Head, GRH in line with DOI.
• Living Groups values and ensure adherence to the Groups GCOC . Work on handling financial reconciliation of CPBB customers wherever Standard Chartered provides service
Business
• Undertake processing and decision making as per the Department Operating Instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified. Functioning as Responsible Person (as per Operational Risk Management and Assurance Model), to undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls; to assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To maintain all required controls and procedures as detailed in DOI
• Adhere to Operational Risks plus Legal and Compliance requirements as instructed by Manager / Sr Manager / AVP etc.
• Maintain a positive working relationship with personnel of other Units/Divisions of the Bank.
Processes
• Uphold the values of the Group and Company at all times.
• Comply with all applicable rules / regulations and Company & Group Policies.
• Contribute to efficient functioning of the Unit.
• Continuously improve in productivity to the standards prescribed for the process from time to time
• Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
• Ensure team performs error free reconciliation as per procedures and DOIs / Reconciliation Policy using reports from various necessary applications.
• Effectively reducing the error rate & adherence to all controls and checks.
• Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
• Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI
• Assist Manager/Sr Manager for process mapping and automation / improvement efforts.
• Assist Managers in testing and take over activities for new processes ; Senior Managers in efforts towards achieving the same.
• Maintain and update site-specific process notes, and matrices covering authorised personnel for recon-related queries, escalation contacts, sending reports, mailing lists for all reports & broadcasts etc. Assist Manager / Controls team in obtaining positive confirmation of the matrices at the frequency as specified in the DOI
• Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
• Assist in updation and implementation of Business Continuity Planning (BCP) documents and tests.
• Undertake any activity as may be advised by Line Manager, Senior Manager or Head, GRH in line with DOI.
💡 Quick Summary
Seeking a career-building opportunity? The We are Hiring | Team Leader position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.