Welfare Rights Support Worker

Full job description
Contract Type: Fixed Term Contract (until 31st March 2026)

Contract Reason: Subject to funding

Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment

Salary: Grade F. SCP 17 £31,022 - SCP 22 £33,699

Hours Per Week: 36 hours

Base Location: Tameside One, Ashton-under-Lyne

Assessment Date: To be arranged

The Role

Tameside Council has an exciting opportunity to join the Welfare Rights & Debt Advice Team as a Welfare Rights Support Worker and make a meaningful difference in people’s lives, helping us to achieve our ambition of Starting Well, Living Well, and Ageing Well in Tameside.

The job role is to provide welfare benefits advice by telephone and face to face, undertake benefit checks, help make successful claims for benefits and other grants to maximise income

The role will also provide outreach advice in community venues as well as home visits to support benefit take up campaigns.

About You

The successful applicant will need to have relevant, demonstrable, up to date experience in providing welfare benefits advice work including undertaking benefit checks, casework and helping with claim forms. An excellent working knowledge of the benefits system, especially in the areas of sickness and disability, are also required along with first class communication skills.

About Us

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Place at Tameside Council.

“Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough.

“Our Place Directorate is at the heart of shaping Tamesidecovering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and asssets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board.

Come and be part of something great. Let’s build the future of Tameside together!’’

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This position is subject to Basic Disclosure Procedures.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact Kate Morrison on 0161 342 2637.

Reference Number: 001099

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