Job Description
HR Service Jobs is seeking enthusiastic and driven individuals for the role of BPO Telecaller. This is a remote, work-from-home opportunity suitable for candidates at all experience levels—from freshers looking to start their career to seasoned professionals in customer engagement. As a Telecaller, you will be the voice of our brand, engaging with customers to resolve queries, promote services, and ensure a positive customer experience.
Key Responsibilities
•
Make outbound calls to prospective and existing customers for lead generation, surveys, feedback, or sales.
•
Answer inbound customer calls, provide accurate information, and resolve queries in a timely and professional manner.
•
Maintain call logs and customer records in the CRM system with high accuracy.
•
Promote products or services and explain their benefits to customers persuasively.
•
Collaborate with team members and supervisors to meet daily, weekly, and monthly targets.
•
Handle escalations with calmness and provide suitable solutions when required.
•
Maintain a positive attitude and professional demeanor at all times.
• Required Skills and Qualifications
•
Excellent verbal communication skills in English and/or regional languages (Hindi, Tamil, Telugu, etc.).
•
Basic computer literacy, including familiarity with MS Office and CRM tools.
•
Ability to maintain a high level of professionalism and customer service.
•
Good listening skills and a problem-solving mindset.
•
Self-motivated and able to work independently in a remote environment.
•
High school diploma or equivalent qualification is required.
• Experience
•
Open to freshers and experienced candidates.
•
Prior experience in customer service, telecalling, BPO, or telesales is a plus but not mandatory.
•
Comprehensive training will be provided for new joiners.
• Working Hours
•
Flexible shifts available:
•
Full-time: 8-hour shifts
•
Part-time: 4-hour shifts
•
• Day shifts and rotational shifts based on project requirement.
•
Weekend availability may be required depending on client needs.
• Knowledge, Skills, and Abilities
•
Understanding of customer service principles and practices.
•
Adaptability to different types of customers and their needs.
•
Familiarity with call center tools, headsets, and ticketing systems (preferred).
•
Time management and multitasking skills.
•
Strong interpersonal and rapport-building abilities.
• Benefits
•
Competitive monthly salary with performance-based incentives.
•
Paid training and professional development opportunities.
•
Flexible working hours and a remote work environment.
•
Opportunity to grow within the organization into supervisory or QA roles.
•
Health and wellness support programs.
•
Internet allowance or reimbursement (for eligible employees).
• Why Join HR Service Jobs?
•
Be part of a dynamic and growing company committed to your success.
•
Work from the comfort and safety of your home.
•
Supportive management and team culture that encourages learning and career development.
•
Transparent communication and prompt salary disbursement.
•
Multiple projects across industries provide stability and variety.
• How to Apply
Interested candidates can apply by submitting their updated resume to us.
Key Responsibilities
•
Make outbound calls to prospective and existing customers for lead generation, surveys, feedback, or sales.
•
Answer inbound customer calls, provide accurate information, and resolve queries in a timely and professional manner.
•
Maintain call logs and customer records in the CRM system with high accuracy.
•
Promote products or services and explain their benefits to customers persuasively.
•
Collaborate with team members and supervisors to meet daily, weekly, and monthly targets.
•
Handle escalations with calmness and provide suitable solutions when required.
•
Maintain a positive attitude and professional demeanor at all times.
• Required Skills and Qualifications
•
Excellent verbal communication skills in English and/or regional languages (Hindi, Tamil, Telugu, etc.).
•
Basic computer literacy, including familiarity with MS Office and CRM tools.
•
Ability to maintain a high level of professionalism and customer service.
•
Good listening skills and a problem-solving mindset.
•
Self-motivated and able to work independently in a remote environment.
•
High school diploma or equivalent qualification is required.
• Experience
•
Open to freshers and experienced candidates.
•
Prior experience in customer service, telecalling, BPO, or telesales is a plus but not mandatory.
•
Comprehensive training will be provided for new joiners.
• Working Hours
•
Flexible shifts available:
•
Full-time: 8-hour shifts
•
Part-time: 4-hour shifts
•
• Day shifts and rotational shifts based on project requirement.
•
Weekend availability may be required depending on client needs.
• Knowledge, Skills, and Abilities
•
Understanding of customer service principles and practices.
•
Adaptability to different types of customers and their needs.
•
Familiarity with call center tools, headsets, and ticketing systems (preferred).
•
Time management and multitasking skills.
•
Strong interpersonal and rapport-building abilities.
• Benefits
•
Competitive monthly salary with performance-based incentives.
•
Paid training and professional development opportunities.
•
Flexible working hours and a remote work environment.
•
Opportunity to grow within the organization into supervisory or QA roles.
•
Health and wellness support programs.
•
Internet allowance or reimbursement (for eligible employees).
• Why Join HR Service Jobs?
•
Be part of a dynamic and growing company committed to your success.
•
Work from the comfort and safety of your home.
•
Supportive management and team culture that encourages learning and career development.
•
Transparent communication and prompt salary disbursement.
•
Multiple projects across industries provide stability and variety.
• How to Apply
Interested candidates can apply by submitting their updated resume to us.
💡 Quick Summary
Seeking a career-building opportunity? The Work from Home BPO Telecaller - All Experience Levels position is now open for candidates interested in the Work from home Jobs sector. This role in Ajmer offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
