Work From Home Call Center Agent - No Experience Needed

Job Summary

Wipro is looking for enthusiastic and customer-oriented individuals to join our team as Work From Home Call Center Agents. This is an excellent opportunity for those seeking a rewarding career in customer service, with no prior experience required. We provide comprehensive training to equip you with the skills needed to excel in this role. If you have excellent communication skills and a passion for helping customers, we encourage you to apply!
Key Responsibilities
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Handle inbound and outbound customer calls in a professional manner.
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Provide accurate and timely responses to customer inquiries and concerns.
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Troubleshoot issues and resolve customer problems efficiently.
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Document customer interactions and maintain detailed records.
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Follow company guidelines and policies to ensure high customer satisfaction.
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Escalate unresolved issues to the appropriate department when necessary.
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Meet performance metrics, including call handling time and customer satisfaction scores.
• Required Skills and Qualifications
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Strong verbal and written communication skills.
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Basic computer skills and ability to navigate multiple systems.
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Ability to work independently with minimal supervision.
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Good problem-solving and decision-making skills.
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High level of patience and empathy when handling customer interactions.
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Strong time management and multitasking abilities.
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Must have a reliable internet connection and a quiet workspace.
• Experience
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No prior experience required; training will be provided.
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Previous experience in customer service, call center, or related field is a plus but not mandatory.
• Working Hours
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Flexible shifts available (day, evening, and night shifts).
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Weekend availability may be required.
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Part-time and full-time opportunities.
• Knowledge, Skills, and Abilities
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Knowledge of customer service principles and best practices.
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Ability to handle high volumes of calls efficiently.
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Adaptability to different customer personalities and needs.
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Basic knowledge of CRM software is a plus.
• Benefits
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Competitive pay with performance-based incentives.
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Work from the comfort of your home.
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Paid training to ensure your success in the role.
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Career growth opportunities within Wipro.
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Flexible work schedules.
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Health and wellness benefits for eligible employees.
• Why Join Wipro?
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Be part of a globally recognized company with a strong reputation.
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Gain valuable customer service experience with a well-structured training program.
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Enjoy a supportive and inclusive work culture.
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Opportunity to grow and advance in your career.
• How to Apply

If you are ready to start your career in customer service, apply today by submitting your resume and completing our online application process. We look forward to welcoming you to the Wipro family!

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