Workforce Engagement Management
Job details
Job description, work day and responsibilities
Workforce Engagement Management
We are seeking a skilled Application Consultant/Trainer to deliver software solutions for our WEM Vendor suite of products, including Quality Monitoring and Workforce Management . The successful candidate will have experience with Performance Management and Speech Analytics .
Key Responsibilities:
• Deliver Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products.
• Manage delivery, training, and implementation of Verint WEM , (QM/AQM, Analytics, and Workforce Management solutions).
• Implement and troubleshoot Five9's WEM Vendor on-demand software solutions in a wide array of configurations and customer environments.
• Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet customers' needs.
Requirements:
• 3-5 years of Verint WEM implementation experience , with a minimum of 3 years in Professional Services or as an application consultant for Workforce Management.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU , and Call Center practices .
• Excellent written and verbal communication skills.
Preferred Skills:
• Expert at developing and maintaining positive and productive relationships with clients ; impeccable communication skills and ability to understand clients' needs is imperative.
• Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU , and Call Center practices – Experience with WFO Vendor solutions is required.
About Five9:
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Offer ID: #1288347,
Published: 3 hours ago,
Company registered: 1 day ago
