Job Description
Role: WFM Manager
Location: Pune
Mode: Work from Office
Job Responsibilities (Manager WFM) -
• Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
• To coordinate with operations and various departments on a regular basis
• Daily Monitor all required KPIs effectively to ensure they meet their targets
• Manage ad-hoc requirements from Ops & any other functions
• Discuss daily / weekly performance with stakeholders
• Should be able to handle & achieve the departmental requirements
• Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin
• Maintain data integrity
• Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
• Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
• Accurate and Timely reporting
Required Candidate profile
• Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting
• Good communication skills (Role requires interaction with Sr. Leadership and customers)
• Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
• Knowledge of IEX preferable
• Should have exposure to standard WFM tools
• Should be sound in his knowledge of IEX
• Should be able to think on the feet to make decisions related to steps which would impact business
• Candidate should be ready to work in a 247 and rotational shift environment
• Excellent communication.
• Designated as Manager (or) equal to it
• Should be from a BPO Background WFM vertical
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, ****** orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Location: Pune
Mode: Work from Office
Job Responsibilities (Manager WFM) -
• Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting
• To coordinate with operations and various departments on a regular basis
• Daily Monitor all required KPIs effectively to ensure they meet their targets
• Manage ad-hoc requirements from Ops & any other functions
• Discuss daily / weekly performance with stakeholders
• Should be able to handle & achieve the departmental requirements
• Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin
• Maintain data integrity
• Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
• Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
• Accurate and Timely reporting
Required Candidate profile
• Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting
• Good communication skills (Role requires interaction with Sr. Leadership and customers)
• Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
• Knowledge of IEX preferable
• Should have exposure to standard WFM tools
• Should be sound in his knowledge of IEX
• Should be able to think on the feet to make decisions related to steps which would impact business
• Candidate should be ready to work in a 247 and rotational shift environment
• Excellent communication.
• Designated as Manager (or) equal to it
• Should be from a BPO Background WFM vertical
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, ****** orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
💡 Quick Summary
Seeking a career-building opportunity? The Workforce Manager position is now open for candidates interested in the Labour/Helper Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Labour/Helper Jobs is a plus.