Job Description
We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to accessibility_services@icbc.com – we are committed to ensuring an accessible experience for all candidates.
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.
We look forward to hearing from you!
Position Highlights
We are seeking four (4) temporary Workforce System Representatives to join our Workforce Services team for a minimum period of three (3) months. This position will be based out of the Surrey-Guildford Corporate Centre location.
In this role you will provide system and technical support for the department through operation of a workforce management system, updating various contact centre applications, and time entry into People Portal/Success Factors. This assignment is to help support the facilitation of the annual vacation bid. You will be responsible for providing scheduling and system support to a number of various call centers throughout the corporation.
Responsibilities will include:
Maintaining and managing employee records through the Workforce Management system
Administering and managing staff vacations, shift scheduling, other time-off requests and assigning extra hours/overtime
Acting as a liaison with other departments to ensure employees receive the correct pay and entitlements
Reviewing and reconciling time entries between the workforce management system and HRIS system, ensuring applicable policies are applied.
Position Requirements
To be successful in this role:
You excel at interpreting complex systems and procedures
You think critically and are able to investigate anomalies as they arise
You are able to answer a high volume of inquiries from a variety of internal customers effectively
You have excellent time management skills and ability to follow a strict schedule
Previous experience in an administrative role is preferred
Experience with SAP/Success Factors is an asset
Experience working in a union environment is an asset.
You pride yourself on your ability to communicate effectively with all levels in an organization. Focus on customer service through supporting user self-serve tools, multi-tasking, working under tight deadlines, as well as attention to detail are all key to your success in this role.
Position Information
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work arrangement defined:
Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
#IND1
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community.
We look forward to hearing from you!
Position Highlights
We are seeking four (4) temporary Workforce System Representatives to join our Workforce Services team for a minimum period of three (3) months. This position will be based out of the Surrey-Guildford Corporate Centre location.
In this role you will provide system and technical support for the department through operation of a workforce management system, updating various contact centre applications, and time entry into People Portal/Success Factors. This assignment is to help support the facilitation of the annual vacation bid. You will be responsible for providing scheduling and system support to a number of various call centers throughout the corporation.
Responsibilities will include:
Maintaining and managing employee records through the Workforce Management system
Administering and managing staff vacations, shift scheduling, other time-off requests and assigning extra hours/overtime
Acting as a liaison with other departments to ensure employees receive the correct pay and entitlements
Reviewing and reconciling time entries between the workforce management system and HRIS system, ensuring applicable policies are applied.
Position Requirements
To be successful in this role:
You excel at interpreting complex systems and procedures
You think critically and are able to investigate anomalies as they arise
You are able to answer a high volume of inquiries from a variety of internal customers effectively
You have excellent time management skills and ability to follow a strict schedule
Previous experience in an administrative role is preferred
Experience with SAP/Success Factors is an asset
Experience working in a union environment is an asset.
You pride yourself on your ability to communicate effectively with all levels in an organization. Focus on customer service through supporting user self-serve tools, multi-tasking, working under tight deadlines, as well as attention to detail are all key to your success in this role.
Position Information
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work arrangement defined:
Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
#IND1
💡 Quick Summary
Seeking a career-building opportunity? The Workforce System Representative (Temporary, 3 months) position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Surrey offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
