Job Description
Division: Corporate Services
Location: Parramatta, NSW, AU, 2150
Req ID: 73+05
Workplace Services Officer, Sydney Metro Hubs
Location: Parramatta
Employment Type: Ongoing Full Time, Clerk Grade 7/8, $110,266 to $122,058 pa plus employer’s contribution to superannuation and annual leave loading
Your role
We are looking for a proactive and experienced Workplace Services Officer to join our dynamic, purpose led team at Department Communities & Justice (DCJ). In this role, you will play a crucial part in ensuring the smooth operation of our touchdown workplace network, whilst fostering a positive, safe, and productive environment for all employees across DCJ offices. This role is based in Parramatta, leading the Workplace Support for our Sydney Metro touchdown workplaces.
What you’ll do
In this role, you will oversee and coordinate the daily operation of workplace services, including facilities management, office maintenance for our network of Touchdown offices in Metro Sydney, ensuring our staff are safe, happy and our workplaces are compliant.
You will provide customer centric high-level support to DCJ staff and management, looking for opportunities for innovation and continuous improvement to ensure our workplace services meet departmental needs.
As a people person, you are comfortable dealing with a wide range of stakeholders, communicating confidently and proactively solving problems, whilst ensuring timely sharing of information and managing escalating workplace issues.
You will assist in the management and coordination of workplace related projects, building upgrades, and general facility management, carefully balancing the needs of our staff with the operational delivery needs.
You will lead from the front to ensure the health, safety, and security of all employees in our touchdown workplace network, including conducting regular risk assessments managing workplace safety programs.
Understanding the performance of our workplace is critical to our ability to constantly meet the changing needs of our workforce. Your ability to critically review and evaluate key workplace metrics to provide informed recommendations and reports to management and executives, will be essential to the success of this role.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity and enjoy the opportunity of really making a difference to the people of NSW. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to hear from you.
What we’re looking for
The successful candidate will display the following:
Proven experience in workplace services, facilities management, or a related field, with a strong understanding of workplace operations.
Strong organisational and time management skills, with the ability to handle multiple tasks and priorities.
Excellent communication skills, both written and verbal, with a focus on providing exceptional in-person customer service.
High attention to detail and a commitment to delivering quality outcomes.
Ability to work effectively both independently and as part of a team, demonstrating flexibility and adaptability.
Proficiency in Microsoft Office Suite and other relevant software tools.
NSW Driving Licence
Able to work on site and based in Parramatta, working across Sydney Metro offices.
Desirable Criteria:
A relevant qualification in facilities management, workplace services, or a related discipline.
Previous experience in a government or large organisational environment.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Sunday, 18th May 2026 at 11:5+pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Antoni Borowik, Senior Manager Workplace Services on 0455 325 5+1 or at Antoni.borowik@dcj.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 +765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
&
Location: Parramatta, NSW, AU, 2150
Req ID: 73+05
Workplace Services Officer, Sydney Metro Hubs
Location: Parramatta
Employment Type: Ongoing Full Time, Clerk Grade 7/8, $110,266 to $122,058 pa plus employer’s contribution to superannuation and annual leave loading
Your role
We are looking for a proactive and experienced Workplace Services Officer to join our dynamic, purpose led team at Department Communities & Justice (DCJ). In this role, you will play a crucial part in ensuring the smooth operation of our touchdown workplace network, whilst fostering a positive, safe, and productive environment for all employees across DCJ offices. This role is based in Parramatta, leading the Workplace Support for our Sydney Metro touchdown workplaces.
What you’ll do
In this role, you will oversee and coordinate the daily operation of workplace services, including facilities management, office maintenance for our network of Touchdown offices in Metro Sydney, ensuring our staff are safe, happy and our workplaces are compliant.
You will provide customer centric high-level support to DCJ staff and management, looking for opportunities for innovation and continuous improvement to ensure our workplace services meet departmental needs.
As a people person, you are comfortable dealing with a wide range of stakeholders, communicating confidently and proactively solving problems, whilst ensuring timely sharing of information and managing escalating workplace issues.
You will assist in the management and coordination of workplace related projects, building upgrades, and general facility management, carefully balancing the needs of our staff with the operational delivery needs.
You will lead from the front to ensure the health, safety, and security of all employees in our touchdown workplace network, including conducting regular risk assessments managing workplace safety programs.
Understanding the performance of our workplace is critical to our ability to constantly meet the changing needs of our workforce. Your ability to critically review and evaluate key workplace metrics to provide informed recommendations and reports to management and executives, will be essential to the success of this role.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity and enjoy the opportunity of really making a difference to the people of NSW. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to hear from you.
What we’re looking for
The successful candidate will display the following:
Proven experience in workplace services, facilities management, or a related field, with a strong understanding of workplace operations.
Strong organisational and time management skills, with the ability to handle multiple tasks and priorities.
Excellent communication skills, both written and verbal, with a focus on providing exceptional in-person customer service.
High attention to detail and a commitment to delivering quality outcomes.
Ability to work effectively both independently and as part of a team, demonstrating flexibility and adaptability.
Proficiency in Microsoft Office Suite and other relevant software tools.
NSW Driving Licence
Able to work on site and based in Parramatta, working across Sydney Metro offices.
Desirable Criteria:
A relevant qualification in facilities management, workplace services, or a related discipline.
Previous experience in a government or large organisational environment.
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Sunday, 18th May 2026 at 11:5+pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Antoni Borowik, Senior Manager Workplace Services on 0455 325 5+1 or at Antoni.borowik@dcj.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 +765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
&
💡 Quick Summary
Seeking a career-building opportunity? The Workplace Services Officer, Sydney Metro Hubs position is now open for candidates interested in the Health Jobs sector. This role in Parramatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.