Job Description
LOCATION: YEG
POSITION TYPE: Full-time, salary
POSITION OVERVIEW
Join our team at GRETA YEG as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement. If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you!
SKILLS & QUALIFICATIONS
Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram)
High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required
Experience with POS systems, (specifically LightSpeed is considered an asset)
Experience with reservation booking systems such as OpenTable or similar is considered an asset
Strong leadership skills with a demonstrated ability to coach and mentor team members
Basic understanding of labour cost management, scheduling, and productivity targets
Familiarity with inventory controls, ordering processes, and cost of goods (COGS) management
Thrives in a fast-paced environment with excellent organizational and multitasking abilities
Outstanding verbal and written communication skills
Detail-oriented, ensuring superior guest experiences and operational efficiency
Working knowledge of progressive discipline, performance management, and coaching techniques
Ability to support recruitment efforts including interviewing, onboarding, and training new hires
Understanding of workplace policies, health & safety standards, and respectful workplace expectations
Strong understanding of brand standards and ability to execute consistently
Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention)
Ability to de-escalate guest concerns and resolve conflict in a professional manner
Minimum 1 year of hospitality management experience
Experience with scheduling tools (e.g., PUSH or similar) considered an asset
Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset
Willingness to relocate to any major city in Canada or the US after 1 year considered an asset
DUTIES & RESPONSIBILITIES
Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards
Assist in coaching and developing the team while actively contributing to store decision-making
Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure
Reinforce company culture, values, and service standards through daily leadership and presence on the floor
Provide real-time coaching, feedback, and performance support to team members during shifts
Assist in addressing employee concerns and escalating issues appropriately to senior leadership
Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability
Monitor labour against sales in real time and adjust staffing or deployment as needed
Ensure opening, closing, and cash handling procedures are executed accurately and consistently
Identify and troubleshoot operational inefficiencies or service gaps proactively
Assist with inventory counts, ordering, and tracking of food, beverage, and supplies
Support the management team in achieving sales targets, cost controls, and profitability goals
Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics)
Maintain our commitment to high-quality food and beverage programs
Regularly mentor and train employees to uphold company standards
Act as a point of escalation for guest concerns and ensure timely, professional resolution
Proactively engage with guests to build relationships and enhance overall experience
Monitor online reviews and support responses where required
Ensure adherence to all health, safety, liquor, and employment standards regulations
Maintain cleanliness, organization, and brand standards across all areas of the venue
Support implementation of company policies, procedures, and operational updates
Execute in-store marketing initiatives, events, and promotions in collaboration with leadership
Identify local partnership or community engagement opportunities to drive traffic
Perform necessary administrative tasks to support smooth store operations
Collaborate with marketing and leadership teams to drive social media growth and engagement
AVAILABILITY REQUIREMENTS
This role requires flexibility to work evenings, late night, weekends, and holidays.
COMPENSATION, PERKS & BENEFITS
Total compensation: $65,000 - $80,000 inclusive of gratuities and bonus opportunities.
Paid vacation
Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rated
Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace
Annual GRETA Merch Allowance
Professional Development opportunities
Duty meals
Referral Program
Goodlife Membership Corporate Rate
Job Types: Full-time, Permanent
Pay: $65,000.00-$80,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Vision care
Experience:
Hospitality management: 1 year (required)
Work Location: In person
POSITION TYPE: Full-time, salary
POSITION OVERVIEW
Join our team at GRETA YEG as an Assistant Manager and play a key role in crafting unforgettable experiences for our guests. You will be responsible for coaching and mentoring our team while maintaining our commitment to exceptional hospitality, high-quality food and beverage programs, and seamless operations. Additionally, you will leverage your expertise in social media to enhance our brand presence and engagement. If you're a people-person who excels at social media strategy, loves event execution, and thrives in fast-paced environments, this role is for you!
SKILLS & QUALIFICATIONS
Experience in social media content creation, strategy, community engagement, and performance analytics (TikTok, Instagram)
High proficiency in Google Suite (Docs, Sheets, Gmail, Google Calendar) is required
Experience with POS systems, (specifically LightSpeed is considered an asset)
Experience with reservation booking systems such as OpenTable or similar is considered an asset
Strong leadership skills with a demonstrated ability to coach and mentor team members
Basic understanding of labour cost management, scheduling, and productivity targets
Familiarity with inventory controls, ordering processes, and cost of goods (COGS) management
Thrives in a fast-paced environment with excellent organizational and multitasking abilities
Outstanding verbal and written communication skills
Detail-oriented, ensuring superior guest experiences and operational efficiency
Working knowledge of progressive discipline, performance management, and coaching techniques
Ability to support recruitment efforts including interviewing, onboarding, and training new hires
Understanding of workplace policies, health & safety standards, and respectful workplace expectations
Strong understanding of brand standards and ability to execute consistently
Commercial awareness with a mindset toward driving revenue (events, upselling, guest retention)
Ability to de-escalate guest concerns and resolve conflict in a professional manner
Minimum 1 year of hospitality management experience
Experience with scheduling tools (e.g., PUSH or similar) considered an asset
Exposure to HRIS or payroll systems (e.g., PUSH,) considered an asset
Willingness to relocate to any major city in Canada or the US after 1 year considered an asset
DUTIES & RESPONSIBILITIES
Oversee and ensure the delivery of exceptional guest experiences through high service and product quality standards
Assist in coaching and developing the team while actively contributing to store decision-making
Support the recruitment, onboarding, and training of new team members to ensure a strong cultural and operational fit while following company procedure
Reinforce company culture, values, and service standards through daily leadership and presence on the floor
Provide real-time coaching, feedback, and performance support to team members during shifts
Assist in addressing employee concerns and escalating issues appropriately to senior leadership
Lead shifts from the floor, ensuring effective staffing levels, service flow, and team accountability
Monitor labour against sales in real time and adjust staffing or deployment as needed
Ensure opening, closing, and cash handling procedures are executed accurately and consistently
Identify and troubleshoot operational inefficiencies or service gaps proactively
Assist with inventory counts, ordering, and tracking of food, beverage, and supplies
Support the management team in achieving sales targets, cost controls, and profitability goals
Contribute to daily/weekly reporting (sales, labour, guest feedback, social performance metrics)
Maintain our commitment to high-quality food and beverage programs
Regularly mentor and train employees to uphold company standards
Act as a point of escalation for guest concerns and ensure timely, professional resolution
Proactively engage with guests to build relationships and enhance overall experience
Monitor online reviews and support responses where required
Ensure adherence to all health, safety, liquor, and employment standards regulations
Maintain cleanliness, organization, and brand standards across all areas of the venue
Support implementation of company policies, procedures, and operational updates
Execute in-store marketing initiatives, events, and promotions in collaboration with leadership
Identify local partnership or community engagement opportunities to drive traffic
Perform necessary administrative tasks to support smooth store operations
Collaborate with marketing and leadership teams to drive social media growth and engagement
AVAILABILITY REQUIREMENTS
This role requires flexibility to work evenings, late night, weekends, and holidays.
COMPENSATION, PERKS & BENEFITS
Total compensation: $65,000 - $80,000 inclusive of gratuities and bonus opportunities.
Paid vacation
Comprehensive health benefits package, including dental, critical illness, life insurance, paramedical, out-of-country emergency medical, prescription drugs, (after 3-month full-time probationary period) offered at a prorated rated
Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace
Annual GRETA Merch Allowance
Professional Development opportunities
Duty meals
Referral Program
Goodlife Membership Corporate Rate
Job Types: Full-time, Permanent
Pay: $65,000.00-$80,000.00 per year
Benefits:
Casual dress
Company events
Dental care
Discounted or free food
Extended health care
On-site parking
Paid time off
Vision care
Experience:
Hospitality management: 1 year (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The YEG Assistant Manager position is now open for candidates interested in the Helper Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.