Job Description
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities & Qualifications:
Manage large amounts of incoming emails for the E-commerce stores.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions & Courier claim management within excel files.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Proficiency with Microsoft Office suite, especially Excel and PowerPoint.
Package:
1.8L - 3.5L per annum
Timings:
Rotational Shift as per the UK Timings (Night or Day)
Responsibilities & Qualifications:
Manage large amounts of incoming emails for the E-commerce stores.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions & Courier claim management within excel files.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Proficiency with Microsoft Office suite, especially Excel and PowerPoint.
Package:
1.8L - 3.5L per annum
Timings:
Rotational Shift as per the UK Timings (Night or Day)
💡 Quick Summary
Seeking a career-building opportunity? The Z|853| Customer Service Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
