Job Description
Job Description:
Job Title: Account Services
Location: Jaipur
Role Description
The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
Processing Standards
• Process items adhering to procedures and cut-off times.
• Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
• Communicate to the team all process related clarifications received from the sending location.
• Collate data regarding process issues and communicate the same to the Manager.
• Carry out all the EOD functions as per checklists and maintain the relevant records.
• Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
• Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
• Ensure training of new recruits as per the Training Module.
• To ensure proper backups are created within the department
Escalation
• Escalate issues to supervisors and managers as per the escalation procedure.
• Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
• Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
• To escalate any process related ambiguities to their respective supervisors or manager for clarification
Compliance
• To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development
Business Opportunities
• To achieve the Job objectives set within the timelines agreed.
• Contribution to innovation.
• Contribute ideas with the objective of achieving excellence in service quality.
• Carry out the monthly departmental self-assessments, based on the checklists.
• Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.
Additional Responsibilities
• Ensure all amendments and or updates to the KOP are made on the defined timelines.
• Ensure training of new recruits as per the Training Module.
• Carry out tests or quizzes to assess the trainees
• Maintain all relevant training records.
Assist the manager in preparation of various team related MIS
Your skills and experience
• Clear understanding of Payments flow
• Well versed with SWIFT
• Risk and Regulatory
• Payments, SWIFT Back office operation, Operation Risk
• Minimum Graduation in any stream.
Job Title: Account Services
Location: Jaipur
Role Description
The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
Processing Standards
• Process items adhering to procedures and cut-off times.
• Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
• Communicate to the team all process related clarifications received from the sending location.
• Collate data regarding process issues and communicate the same to the Manager.
• Carry out all the EOD functions as per checklists and maintain the relevant records.
• Ensure that all self-assessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
• Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
• Ensure training of new recruits as per the Training Module.
• To ensure proper backups are created within the department
Escalation
• Escalate issues to supervisors and managers as per the escalation procedure.
• Keep Team Manager advised of the exceptional occurrences, to enable appropriate action..
• Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
• To escalate any process related ambiguities to their respective supervisors or manager for clarification
Compliance
• To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development
Business Opportunities
• To achieve the Job objectives set within the timelines agreed.
• Contribution to innovation.
• Contribute ideas with the objective of achieving excellence in service quality.
• Carry out the monthly departmental self-assessments, based on the checklists.
• Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.
Additional Responsibilities
• Ensure all amendments and or updates to the KOP are made on the defined timelines.
• Ensure training of new recruits as per the Training Module.
• Carry out tests or quizzes to assess the trainees
• Maintain all relevant training records.
Assist the manager in preparation of various team related MIS
Your skills and experience
• Clear understanding of Payments flow
• Well versed with SWIFT
• Risk and Regulatory
• Payments, SWIFT Back office operation, Operation Risk
• Minimum Graduation in any stream.
💡 Quick Summary
Seeking a career-building opportunity? The Account Services position is now open for candidates interested in the Accountant Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.