Account Services Team Leader

Only candidates with US Work Authorization will be considered.

Primary Responsibilities

The Account Services Team Leader has the responsibility to manage the execution of activities and tasks under the ownership of the department. Supervises all area’s activities, assuring that all requests are processed and approved according with the Bank’s written policies and procedures. The function has as objective to support and execute the demands from the clients (including internal requests), also support other areas of the Bank and Broker Dealer. Includes the following but is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirement efforts, skills, or working conditions associated with the job.
• Manage team’s daily work, productivity, volume and KPIs.
• Prepare reports regarding CRM360 activities on a daily / monthly basis.
• Provide team’s statistics monthly.
• Ensure the resolution of findings and recommendations and recommendations raised by the internal and external audits and FDIC regulators.
• Supervise and process all maintenance for new/existing clients such as personal information, account title, change of addresses, updating phone numbers and emails, types, adjustments, sweep accounts among other maintenance requests for the bank and Pershing.
• Review account officers’ discrepancies between DDA and CD accounts monthly.
• Monitor the opening of new CIF for clients as requested by different areas of the bank and Pershing.
• Monitor the review of account Opening documents for accuracy.
• Reviews and Update W-8 forms to certify accounts to avoid any withholding for bank and broker dealer.
• Responsible for reviewing and approving the opening and closing Certificate of Deposits for new and existing clients.
• Review the process of manual interest input on CDs when needed.
• Monitor the completion of all reconciliations of different G/Ls and Account concentrations that are used for internal processes.
• Overseeing the process of unposted items to correct accounts.
• Responsible for making sure all customers’ requests receive by 360 CRM are processed and analyzes these requests to provides solution or additional information when needed.
• The account services team leader will need to communicate regularly with other departments, being responsible for managing all the investigations and inquiries raised.
• Responsible to open and follow any Jack Henry cases created for specific issues or concerns.
• Supervise the signature Verification on all client’s requests.
• Approve all the P.O.D entries in AS400.
• Monitor the process of all ACH files (Incoming and Originations) and provide guidance on anything related to ACH per NACHA rules.
• Review all transactions requested by our clients at the Branch, including authorizing overrides for any customer needs or transactions.
• Review daily work processed by the Tellers, such as checks or cash balancing.
• Review Exception Item Processing (EIP) including NSF, Chargeback, and review of Checks, incoming and outgoing return items.
• Monitor the scanning of client’s file and allocation of documents to the imaging system (Synergy)
• Review audits confirmation.
• Reply Audit request accurately and in a timely manner.
• Handle the annual privacy notices and abandoned property filing.
• Support department employees in their daily work and projects.

Qualifications
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent computer, people skills, as well as organizational skills. Flexible Schedule that may require to do overtime.

Education and Experience: High School Diploma or bachelor’s degree preferred, 5 years + Customer Service experience and banking experience, including bank regulations is preferred.

Language Skills: Speak, read, and write English and (Spanish for the LATAM market or Portuguese for the Brazil market considered a plus).

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office applications, Database, Internet, Spreadsheet and Word Processing software.

Equal Opportunity/Affirmative Action Employer, M/F/V/D

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United States
Florida
Coral Gables Show on map Get directions