Technical Analyst II - GBS IND

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Compliance team of ERF APS provides end-to-end technology solutions for applications supporting the Global Financial Crime, Global Compliance, Operational Risk and Trade Surveillance .The team is engaged in over 100+ applications for Production Support & related activities. GBAMT’s type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies. The APS India team provides extensive support of these applications by adapting the ITIL processes.

Job Description

The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance (Sanctions and AML). To perform this function, the resource will have to perform daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:
• Monitoring
• Incident Management
• Request Management
• Disaster Recovery / Application Recovery Certification Exercise
• Metrics Reporting

Responsibilities*
• User and batch job issue resolution, Manage highly critical applications - support BAU and ensure no business impact
• Creating support documentation and updating existing documentation
• Initiate the incident management process & lead triage when BAU is impacted
• Provide regular communication & generate reports to all the stake holders
• Investigation of root cause analysis and irreversible corrective action
• Identify risk and drive remediations – ensure any day audit ready situation for the team
• Will work closely with Business Partners and Development team
• Hands on support of the applications
• Disaster recovery test coordination, preparation and execution
• Monitoring of daily batch processing
• Timely adherence to all deliverables
• Mentor / guide team members on issues/queries and other deliverables
• Perform Capacity Management for applications in scope

Requirements

Education: Graduation (Any Degree)

Certifications If Any: Informatica, Oracle

Experience Range: 2 - 4 yrs

Foundational Skills
• Unix / Shell Scripting
• Oracle/SQL Server
• Informatica
• Autosys
• ITRS/SPLUNK/Dynatrace

Desired skills:
• Knowledge on Incident Management (ITSM Remedy, MyITSM)
• ITIL Process Knowledge
• Excellent verbal and written communication
• Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
• Good understanding of financial/banking industry
• Creative and strong problem solving skills
• Excellent written and verbal communications skills
• Ability to operate in high-pressure situations
• Results oriented, and must be able to effectively interact with Senior Management and Business Partners
• Self-driven.

Work Timings
• Shift 1: 7:30 AM to 4:30 PM
• Shift 2: 11:30 AM to 8:30 PM
• Rotational weekend shifts.
• Job Location -Hyderabad / Chennai /Mumbai/Giftcity/ Gurugram