Admin Executive

· To keep the office spick and span, leading to a clean and tidy office space displaying professionalism and fostering trust in potential clients / visitors.

· Manage Customer or Outside Calls / Complaints courteously and with due diligence.

· Deliver the best and highest possible standards of service to customers / visitors.

· Maintaining records of customer/visitor interactions; details of customer complaints, enquiries, and feedback.

· Maintain stocks, files and documents as per requisite Administration SOP and procedures.

· Maintain Attendance records and report as per laid procedures.

Standard Responsible Areas

· Greet and welcome everyone who enters for setting up a positive interaction that reflects well on the organization.

· Answer all incoming calls and redirect them or keep messages.

· Receive letters, packages etc. Maintain inward/outward movements of assets and document registers.

· Answer questions and address complaints; answering enquiries, directing queries and any communication (verbal / written / postal / any other means) to correct personnel/

· At front office, to be confident, warm, polite, patient and sincere to deal with the queries of the customers/guests/visitors, the administrative team, office resources and the Senior management.

· Maintain safe and clean office area including the Front Desk by ensuring that the housekeeping is complying with cleaning procedures and are effectively keeping the office area neat and tidy.

· Liaise with Agencies for Travel arrangements, schedules, drivers, pick-ups and allied.

· Take up other duties as assigned.

Key Performance Indicators

· General:

o Deal with all administrative functions / work in a timely manner.

o Deliver all administrative functions / work to a high-quality standard.

· Reception:

o Answer the phones/queries.

o General filing and archiving, stocks and housekeeping.

· Organization Reputation:

o Makes a good first impression.

o Provide efficient trafficking.

· Customer Services:

o Create strong customer relationships.

o Maintain a warm friendly environment.

· Office Administrator:

o Organize and schedule meetings and appointments.

o Organize office operations and procedures.

Work Instructions and Accountabilities

Administration

· Receiving visitors by greeting, welcoming and directing them appropriately.

· Answering, screening and forwarding incoming phone calls.

· Dialling, screening and forwarding outgoing phone calls.

· Receiving and sorting daily post / courier / parcels and allied.

· Maintaining Employee Attendance Register (Electronic / TAM / HRMS) on daily basis.

· Keeping record of Employee Leave position and prepare Daily & Monthly Attendance report and its distribution using email.

· Organising all official meetings as per designated place and timings.

· Keeping record of the photocopy, binding & office printing works.

· Maintain and update the files (manual/electronic) of all the vehicles and its service records.

· Maintain records of outgoing letters to Banks, Clients, Vendors and Contractors of all sections.

· Maintain all corporate connection number, its invoices and payment details in register.

· Maintain all HR forms issued to the employees duly signed by HOD and HRD.

· Assist HR in documentation and other HR& Administration related matters.

· Any other task related to HR & Administration that may be assigned from time to time.

Customer Support Functions

· Attending customer Calls and directing them to the concerned team member.

Job Type: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Experience:

Microsoft Office: 1 year (Preferred)
total work: 1 year (Preferred)
Work Location: In person