Job Description
· To keep the office spick and span, leading to a clean and tidy office space displaying professionalism and fostering trust in potential clients / visitors.
· Manage Customer or Outside Calls / Complaints courteously and with due diligence.
· Deliver the best and highest possible standards of service to customers / visitors.
· Maintaining records of customer/visitor interactions; details of customer complaints, enquiries, and feedback.
· Maintain stocks, files and documents as per requisite Administration SOP and procedures.
· Maintain Attendance records and report as per laid procedures.
Standard Responsible Areas
· Greet and welcome everyone who enters for setting up a positive interaction that reflects well on the organization.
· Answer all incoming calls and redirect them or keep messages.
· Receive letters, packages etc. Maintain inward/outward movements of assets and document registers.
· Answer questions and address complaints; answering enquiries, directing queries and any communication (verbal / written / postal / any other means) to correct personnel/
· At front office, to be confident, warm, polite, patient and sincere to deal with the queries of the customers/guests/visitors, the administrative team, office resources and the Senior management.
· Maintain safe and clean office area including the Front Desk by ensuring that the housekeeping is complying with cleaning procedures and are effectively keeping the office area neat and tidy.
· Liaise with Agencies for Travel arrangements, schedules, drivers, pick-ups and allied.
· Take up other duties as assigned.
Key Performance Indicators
· General:
o Deal with all administrative functions / work in a timely manner.
o Deliver all administrative functions / work to a high-quality standard.
· Reception:
o Answer the phones/queries.
o General filing and archiving, stocks and housekeeping.
· Organization Reputation:
o Makes a good first impression.
o Provide efficient trafficking.
· Customer Services:
o Create strong customer relationships.
o Maintain a warm friendly environment.
· Office Administrator:
o Organize and schedule meetings and appointments.
o Organize office operations and procedures.
Work Instructions and Accountabilities
Administration
· Receiving visitors by greeting, welcoming and directing them appropriately.
· Answering, screening and forwarding incoming phone calls.
· Dialling, screening and forwarding outgoing phone calls.
· Receiving and sorting daily post / courier / parcels and allied.
· Maintaining Employee Attendance Register (Electronic / TAM / HRMS) on daily basis.
· Keeping record of Employee Leave position and prepare Daily & Monthly Attendance report and its distribution using email.
· Organising all official meetings as per designated place and timings.
· Keeping record of the photocopy, binding & office printing works.
· Maintain and update the files (manual/electronic) of all the vehicles and its service records.
· Maintain records of outgoing letters to Banks, Clients, Vendors and Contractors of all sections.
· Maintain all corporate connection number, its invoices and payment details in register.
· Maintain all HR forms issued to the employees duly signed by HOD and HRD.
· Assist HR in documentation and other HR& Administration related matters.
· Any other task related to HR & Administration that may be assigned from time to time.
Customer Support Functions
· Attending customer Calls and directing them to the concerned team member.
Job Type: Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Experience:
Microsoft Office: 1 year (Preferred)
total work: 1 year (Preferred)
Work Location: In person
· Manage Customer or Outside Calls / Complaints courteously and with due diligence.
· Deliver the best and highest possible standards of service to customers / visitors.
· Maintaining records of customer/visitor interactions; details of customer complaints, enquiries, and feedback.
· Maintain stocks, files and documents as per requisite Administration SOP and procedures.
· Maintain Attendance records and report as per laid procedures.
Standard Responsible Areas
· Greet and welcome everyone who enters for setting up a positive interaction that reflects well on the organization.
· Answer all incoming calls and redirect them or keep messages.
· Receive letters, packages etc. Maintain inward/outward movements of assets and document registers.
· Answer questions and address complaints; answering enquiries, directing queries and any communication (verbal / written / postal / any other means) to correct personnel/
· At front office, to be confident, warm, polite, patient and sincere to deal with the queries of the customers/guests/visitors, the administrative team, office resources and the Senior management.
· Maintain safe and clean office area including the Front Desk by ensuring that the housekeeping is complying with cleaning procedures and are effectively keeping the office area neat and tidy.
· Liaise with Agencies for Travel arrangements, schedules, drivers, pick-ups and allied.
· Take up other duties as assigned.
Key Performance Indicators
· General:
o Deal with all administrative functions / work in a timely manner.
o Deliver all administrative functions / work to a high-quality standard.
· Reception:
o Answer the phones/queries.
o General filing and archiving, stocks and housekeeping.
· Organization Reputation:
o Makes a good first impression.
o Provide efficient trafficking.
· Customer Services:
o Create strong customer relationships.
o Maintain a warm friendly environment.
· Office Administrator:
o Organize and schedule meetings and appointments.
o Organize office operations and procedures.
Work Instructions and Accountabilities
Administration
· Receiving visitors by greeting, welcoming and directing them appropriately.
· Answering, screening and forwarding incoming phone calls.
· Dialling, screening and forwarding outgoing phone calls.
· Receiving and sorting daily post / courier / parcels and allied.
· Maintaining Employee Attendance Register (Electronic / TAM / HRMS) on daily basis.
· Keeping record of Employee Leave position and prepare Daily & Monthly Attendance report and its distribution using email.
· Organising all official meetings as per designated place and timings.
· Keeping record of the photocopy, binding & office printing works.
· Maintain and update the files (manual/electronic) of all the vehicles and its service records.
· Maintain records of outgoing letters to Banks, Clients, Vendors and Contractors of all sections.
· Maintain all corporate connection number, its invoices and payment details in register.
· Maintain all HR forms issued to the employees duly signed by HOD and HRD.
· Assist HR in documentation and other HR& Administration related matters.
· Any other task related to HR & Administration that may be assigned from time to time.
Customer Support Functions
· Attending customer Calls and directing them to the concerned team member.
Job Type: Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Leave encashment
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Experience:
Microsoft Office: 1 year (Preferred)
total work: 1 year (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Admin Executive position is now open for candidates interested in the Admin Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.