Admin Waiting List Manager

Job description
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern is Mon - Friday

We are looking for an enthusiastic person to join the busy surgical team of Orthopaedics in the Clyde Sector. This post will include:
• Direct Management of Orthopaedics (Clyde Sector) Waiting Lists and Waiting Times, ensuring compliance with Treatment Time Guarantees (TTG) and Waiting Time targets.
• Pro-active lead role in Administration/Waiting List Training, ensuring compliance with waiting list procedures, in line with New Ways procedures and the Patients Rights Act
• Management of Orthopaedic administrative services over several hospital sites, including approximately 18 staff (Medical secretaries, Audio Typists and Coordinators).
• Managing clinic and theatre capacity to ensure that clinical priorities and waiting time targets are met, through effective use of available resources
• Ensure provision of effective administrative services to support delivery of clinical services within area of responsibility.

You will need to have experience in admin management within an NHS Acute setting as well as experience management staff and patient admin procedures.

Applicants will require:
• A minimum of 3 years experience with and NHS administrative setting
• Detailed knowledge of NHS waiting list procedures & medical records secretarial practices.
• Experience of managing and supervising staff is desirable, with the ability to organise, motivate and develop teams
• Ability to work on own initiative and under pressure, making decisions and dealing with numerous concurrent tasks at varying timescales.

Informal Contact: Jackie McKenna, [email protected],

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2026 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2026, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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