Administrative Support Officer

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

This job is Fixed Term for up to 7 months due to funding.

Team: Primary Care Liaison – Learning Disabilities

Location: The Bridge Centre, Abertillery

Band: 3 Contract Type: Fixed term until 31st March 2026 Hours: 15 hours per week.

Job Overview

We are looking for a highly organised and motivated Administrative Support Officer to join our Primary Care Liaison Learning Disabilities Team. This vital role supports the coordination and delivery of services aimed at improving access to healthcare for individuals with learning disabilities across primary care settings.

You will work closely with clinical staff, GP practices, and external partners to ensure smooth administrative operations, accurate data management, and effective communication that underpins the team’s work in reducing health inequalities.

English and/or Welsh speakers are equally welcome to apply

Main duties of the job

Provide administrative support to the Primary Care Liaison LD Team, including diary management, meeting coordination, and minute-taking.
Maintain and update learning disability registers across GP practices.
Support the coordination of annual health checks and follow-up appointments.
Input, manage, and extract patient data using NHS clinical systems in line with data protection policies.
Assist in the preparation and distribution of accessible health information, including easy-read materials.
Act as a point of contact for internal and external enquiries, ensuring professional and timely communication.
Support the organisation of training sessions and health promotion events for primary care staff and carers.
Ensure all administrative processes align with NHS Wales policies and contribute to service improvement initiatives.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Skills & Attributes

Essential criteria

Good organisational abilities
Good management skills
Good verbal and written communication skills
Ability to adapt to changes in work routine

Desirable criteria

Ability to work flexibly within a team
Welsh Speaking

Experience

Essential criteria

Administrative/secretarial experience preferably within NHS healthcare environment
Experience of communicating with all levels of personnel

Desirable criteria

Experience of working in an MDT setting
Experience of processing orders through Oracle

Qualifications & Knowledge

Essential criteria

Knowledge of admin procedures, systems & activities
Vocational Level 3 or equivalent demonstrable knowledge & experience
Advanced keyboard skills - word processing, Excel & use of a wide range of computer systems
Trained/competent user of IT applications - Myrddin, CSW, Medsecs, Outlook, Word, PowerPoint, Excel & other databases

Desirable criteria

Knowledge & understanding of health records function & data protection
Knowledge of NHS office procedures