Call Centre Trainee/Processor Associate (Fresher Job)

Flipkart


Flipkart Call Center Jobs – Work From Home
Flipkart • India • via The Elite Job
13 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
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Job description
Job Summary

Flipkart is seeking highly motivated and customer-focused individuals to join our call center team in a work-from-home capacity. As a Customer Support Representative, you will be the first point of contact for Flipkart customers, providing exceptional assistance, resolving queries, and ensuring a seamless shopping experience. This is an excellent opportunity to work with one of Indias leading e-commerce platforms while enjoying the flexibility of a remote work setup.
Key Responsibilities
• *

Handle inbound and outbound customer queries via phone, email, and chat.
• *

Provide accurate and efficient resolutions to customer concerns related to orders, payments, refunds, and product inquiries.
• *

Maintain a high level of professionalism and empathy while assisting customers.
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Document customer interactions and maintain records in the system for future reference.
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Follow up on customer complaints and ensure timely resolution.
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Collaborate with different departments to escalate complex issues when necessary.
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Meet performance targets, including customer satisfaction, response time, and resolution rates.
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Stay updated on Flipkarts products, services, and policies to provide accurate information.
• Required Skills and Qualifications
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Excellent verbal and written communication skills in English and Hindi (or other regional languages).
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Strong problem-solving skills and the ability to think critically under pressure.
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Basic knowledge of e-commerce operations and customer service best practices.
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Ability to handle a high volume of customer interactions efficiently.
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Familiarity with using computers, CRM software, and online tools.
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Good listening skills and a customer-first mindset.
• Experience
• *

Freshers are welcome; prior experience in customer service or a call center is an advantage.
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Experience in e-commerce or retail customer support will be a plus.
• Working Hours
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Flexible shifts, including day, evening, and night shifts.
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Weekends and holiday shifts may be required based on business needs.
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Part-time and full-time positions are available.
• Knowledge, Skills, and Abilities
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Strong interpersonal skills with the ability to build rapport with customers.
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Multitasking capabilities and the ability to work in a fast-paced environment.
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Attention to detail and ability to follow processes accurately.
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Self-motivated, disciplined, and able to work independently.
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Adaptability to changing business requirements and customer demands.
• Benefits
• *

Work-from-home opportunity with flexible schedules.
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Competitive salary with performance-based incentives.
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Medical and health benefits (for full-time employees).
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Paid time off, sick leave, and holiday allowances.
• *

Training and career growth opportunities within Flipkart.
• *

Employee discounts on Flipkart products.
• Why Join Flipkart?
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Work with Indias leading e-commerce platform.
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Enjoy the comfort and convenience of working from home.
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Gain valuable customer service experience in a dynamic industry.
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Be a part of a supportive and inclusive work culture.
• *

Opportunity to grow and build a long-term career with Flipkart.
• How to Apply

If you are passionate about customer service and eager to join Flipkarts remote call center team, we would love to hear from you!
• *

Step 1: Visit Flipkarts careers page or job portal.
• *

Step 2: Search for Call Center – Work from Home job openings.
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Step 3: Submit your updated resume along with a short cover letter.
• *

Step 4: Complete an online assessment and virtual interview process.
• Join Flipkart today and become a part of an exciting journey in e-commerce customer service!
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The Elite Job


Call Centre Trainee/Processor Associate (Fresher Job)
The Elite Job • Kenya • via The Elite Job
13 hours ago
$20–$30 an hour
Full–time and Part-time
No Degree Mentioned
Apply directly on The Elite Job
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Job description
At The Elite Job, we are committed to fostering a dynamic and inclusive work environment. As a leading player in the industry, we pride ourselves on delivering exceptional services and creating opportunities for professional growth. Join our team and be part of a company that values innovation, teamwork, and excellence.

Job Description: Call Centre Trainee/Processor Associate

Are you ready to embark on a rewarding career in customer service? The Elite Job is seeking enthusiastic individuals to join our team as Call Centre Trainee/Processor Associates. This entry-level position provides a fantastic opportunity to kickstart your career in a vibrant and fast-paced environment.

Key Responsibilities:
• Customer Interaction: Engage with customers in a professional and courteous manner, addressing inquiries and resolving issues to ensure a positive experience.
• *

Data Processing: Accurately enter and update customer information in our systems, ensuring data integrity and compliance with company standards.
• *

Team Collaboration: Work collaboratively with team members to achieve performance goals and contribute to a positive work environment.
• *

Continuous Learning: Actively participate in training programs to enhance product knowledge, customer service skills, and overall job performance.
• Required Skills:
• *

Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members.
• *

Adaptability: Ability to thrive in a dynamic environment and adapt to changing priorities.
• *

Attention to Detail: Strong attention to detail to ensure accuracy in data processing.
• *

Team Player: Collaborative mindset with a willingness to contribute to team success.
• *

Customer-Focused: Genuine passion for providing exceptional customer service.
• Qualifications:
• *

High School Diploma or equivalent.
• *

Previous customer service experience is a plus but not mandatory.
• How to Apply:If you are ready to kickstart your career with The Elite Job and meet the qualifications listed above, please submit your resume and cover letter through our career portal. Join us in delivering excellence in customer service and shaping a rewarding future with The Elite Job.