Administrator Client Solutions

Location
Greater Toronto Area, ON•Hybrid work
 
Full job description
Job Description:
Grade: S2
Referral Level: Level 1
Division: IGM-COD

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.


DEPARTMENT SUMMARY: The Client Solutions team is dedicated to building trust with every client request through a strategic approach of providing consistent and reliable service experiences through operational excellence and discipline. The department is responsible for both the day-to-day servicing of client requests as well as the integration of new products and changing regulatory requirements. Client Solutions focuses on continuous improvement and strives to build an environment where employees are empowered to take innovative approaches to their work.

What we offer:

Opportunity to be part of a team in a professional and dynamic environment
Exciting and convenient downtown Toronto location
Comprehensive coaching, support and training for growth and development
Relationship building skills
The opportunity to further your passion and understanding of the financial industry
THE ROLE: The Client Solutions department of Mackenzie Investments is currently accepting applications for the position of Distribution Services Administrator, Client Solutions. Reporting to the Supervisor, Client Solutions, the successful candidate will be a career-oriented individual to support the daily operations of a mail center in achieving the timely and efficient delivery of internal and external mail.

This position is responsible for ensuring internal and external client requests are handled in the most efficient manner and with the highest degree of quality. The Distribution Services Administrator is responsible for daily operations within the business unit and must possess excellent interpersonal and communication skills working within a team environment to provide a consistent and reliable client experience.


Reporting to a Supervisor, Client Solutions, the successful candidates will be responsible for a variety of tasks that may include:

Process incoming correspondence, including opening, logging, collecting and distributing mail
Deliver, slot, pickup and sort all incoming mail
Perform mail fulfillment for outgoing correspondence
Applying business knowledge to contribute to the resolution of escalated and time sensitive issues
Proactively maintaining knowledge of business unit policy and procedures and communicates changes as required
Process interoffice mail in accordance with courier pickup/delivery schedule
Provide courier service and tracking of incoming and outgoing shipments (UPS and ICS)
Notify intended recipients(s) by e-mail or telephone of deliveries as soon as possible
Operate, monitor and maintain postage mail machines
Monitor and track inventory for storage and retrieval of cheque and envelope stock

The following qualifications will assist the successful candidates in accomplishing these functions:

Completion secondary school
1 to 3 years’ experience working in a mailroom or in a similar role
Strong oral and written communication skills
Demonstrated organizational skills with the ability to manage multiple priorities with competing demands within strict timelines
Proven analytical, problem solving and decision-making skills in a fast paced, deadline oriented environment
Knowledge and experience using both postage shipping and courier systems
Strong computer skills including Windows, MS Office Suite, Internet and E-mail
Ability to lift up to a maximum weight of 40lbs on a consistent basis
Able to be on their feet for extended periods of the time
Works well in both a team environment and independently
*** Our core hours are 8:30 a.m. to 5:00 p.m. Monday to Friday. Due to the nature of our business, staff may be asked to work different shifts, or excess hours in support of business requirements.***
Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by August 7, 2025.


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