Job Description
Job description
Location: Gloucester
Type: Monday - Friday
Salary: Starting at £24,100 with quick progression to £25,600
Contract: Full Time, Permanent.
Entry Level - Full Training Provided
Looking to move away from your Hospitality Role?
Are you someone who thrives on solving problems, enjoys working in a fast-paced environment, and takes pride in helping others and has natural customer service skills? If so, we want you on our team! As a Claims Handler in our Total Loss department, you’ll be at the heart of our customer service efforts, providing essential support when it’s needed most.
Why You’ll Love This Role
• Full Training Provided: 6 weeks training provided with your new team
• Hybrid Working: Flexible working with their Smart Working Program
• Career Progression: Whether you’re starting fresh or looking to advance your career, this role offers fantastic opportunities for growth. We’re committed to helping you develop your skills and move up within our award-winning company.
• Making a Difference: You’ll be the first point of contact for customers following accidents, fires, or thefts. Your role is crucial in helping them navigate their claims process with confidence and peace of mind.
• Work-life Variety: Handling a variety of claims and situations every day.
Responsibilities
• Assess claims and determine the best course of action in line with our policies.
• Communicate clearly and empathetically with customers, ensuring they understand each step of the process.
• Identify and report any potential signs of fraud.
• Collaborate with your team to ensure the highest standards of service are met.
• Manage your own caseload, keeping accurate records and making informed decisions on claims.
What We’re Looking For
• Social Skills: If you’ve worked in customer service, retail, hospitality, or any role where communication is key, you’ll fit right in.
• Problem Solvers: We need team members who can think on their feet, handle challenges with resilience, and keep a positive attitude.
• Attention to Detail: Accuracy is crucial in this role. If you pride yourself on getting the details right, we want to hear from you.
Benefits
• Working for a recognised UK Top Employer for 2026.
• Hybrid Working: Smart Working Program, with options to work from home and a generous holiday package of at least 31 days.
• Health & Wellbeing: Comprehensive health support, including Dental Insurance, Health Cash Plans, Mental Health First Aiders, and well-being activities like yoga and mindfulness sessions.
• Bonuses: Annual bonus schemes, salary reviews, competitive pension plans, and exclusive tech deals.
• Supportive Culture: This is a company that values its people, offering well-being activities, sports and social events, and strong support for work-life balance.
Interested? Send your most up-to-date CV to Katie at i2i Recruitment today!Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
Location: Gloucester
Type: Monday - Friday
Salary: Starting at £24,100 with quick progression to £25,600
Contract: Full Time, Permanent.
Entry Level - Full Training Provided
Looking to move away from your Hospitality Role?
Are you someone who thrives on solving problems, enjoys working in a fast-paced environment, and takes pride in helping others and has natural customer service skills? If so, we want you on our team! As a Claims Handler in our Total Loss department, you’ll be at the heart of our customer service efforts, providing essential support when it’s needed most.
Why You’ll Love This Role
• Full Training Provided: 6 weeks training provided with your new team
• Hybrid Working: Flexible working with their Smart Working Program
• Career Progression: Whether you’re starting fresh or looking to advance your career, this role offers fantastic opportunities for growth. We’re committed to helping you develop your skills and move up within our award-winning company.
• Making a Difference: You’ll be the first point of contact for customers following accidents, fires, or thefts. Your role is crucial in helping them navigate their claims process with confidence and peace of mind.
• Work-life Variety: Handling a variety of claims and situations every day.
Responsibilities
• Assess claims and determine the best course of action in line with our policies.
• Communicate clearly and empathetically with customers, ensuring they understand each step of the process.
• Identify and report any potential signs of fraud.
• Collaborate with your team to ensure the highest standards of service are met.
• Manage your own caseload, keeping accurate records and making informed decisions on claims.
What We’re Looking For
• Social Skills: If you’ve worked in customer service, retail, hospitality, or any role where communication is key, you’ll fit right in.
• Problem Solvers: We need team members who can think on their feet, handle challenges with resilience, and keep a positive attitude.
• Attention to Detail: Accuracy is crucial in this role. If you pride yourself on getting the details right, we want to hear from you.
Benefits
• Working for a recognised UK Top Employer for 2026.
• Hybrid Working: Smart Working Program, with options to work from home and a generous holiday package of at least 31 days.
• Health & Wellbeing: Comprehensive health support, including Dental Insurance, Health Cash Plans, Mental Health First Aiders, and well-being activities like yoga and mindfulness sessions.
• Bonuses: Annual bonus schemes, salary reviews, competitive pension plans, and exclusive tech deals.
• Supportive Culture: This is a company that values its people, offering well-being activities, sports and social events, and strong support for work-life balance.
Interested? Send your most up-to-date CV to Katie at i2i Recruitment today!Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
💡 Quick Summary
Seeking a career-building opportunity? The Administrator | Customer Service position is now open for candidates interested in the Admin Executive sector. This role in Gloucester offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
