Job Description
About IRT
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
We are seeking to appoint a part-time (42.5 hours per fortnight) After Hours Contact Officer to join the team at IRT Market St in Wollongong. Reporting to the Service Coordination Manager, you will represent IRT as the after-hours point of contact for all customer and employee inbound calls and queries.
Our After-Hours operation is from Monday-Friday 6 AM – * AM, 5 PM – * PM and Saturday-Sunday 6AM – * PM. This part time position requires shifts to be undertaken during some weekdays (Monday, Wednesday and Thursday at this stage) and Saturday 1 PM – * PM and every second Sunday 6 AM – 1 PM. There will be opportunity to work additional shifts, as the business requires. This position offers work from home flexibility!
Your responsibilities will include:
Effectively respond to inbound calls and enquiries, coordinating and rostering new services or making adjustments to existing services already scheduled as required
.
Receive and respond to telephone and email enquiries, inbound and outbound calls, during the after-hours operation
.
Maintain high standards of data accuracy and reporting both within the system and completing actions required by stakeholders
.
Escalate complaints, emergencies and other incidents as required to the on-call personnel
.
To Be Successful You Will Have
Sound administration experience with a high level of attention to detail, organisational skills to work in a fast-paced operating environment
.
Excellent communication skills, both verbal and written
.
Strong interpersonal skills with the ability to relate empathetically to people from diverse backgrounds, values and cultures
.
Demonstrated experience working within organisational policies and procedures and an industrial instrument (Modern Award or Enterprise Agreement)
.
Demonstrated experienced working within a multidisciplinary or team environment with problem solving and coordination skills
.
Experience working with Microsoft Office products and other computer-based information systems, previous experience with Alayacare is desirable
.
A reliable home internet connection and ergonomic home office set-up
.
Benefits for You
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
g
Flexible working condition
s
Birthday leave - relax and take a day off on us
!
Professional and career development opportunitie
s
Multiple career pathway
s
Discounted gym membership
s
Free counselling via Employee Assistance Program (EAP) and staff wellness progra
m
If this sounds like the right fit, click “”, complete your details and submit. You can also apply via our Careers page.
For questions, contact [email protected].
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
We are seeking to appoint a part-time (42.5 hours per fortnight) After Hours Contact Officer to join the team at IRT Market St in Wollongong. Reporting to the Service Coordination Manager, you will represent IRT as the after-hours point of contact for all customer and employee inbound calls and queries.
Our After-Hours operation is from Monday-Friday 6 AM – * AM, 5 PM – * PM and Saturday-Sunday 6AM – * PM. This part time position requires shifts to be undertaken during some weekdays (Monday, Wednesday and Thursday at this stage) and Saturday 1 PM – * PM and every second Sunday 6 AM – 1 PM. There will be opportunity to work additional shifts, as the business requires. This position offers work from home flexibility!
Your responsibilities will include:
Effectively respond to inbound calls and enquiries, coordinating and rostering new services or making adjustments to existing services already scheduled as required
.
Receive and respond to telephone and email enquiries, inbound and outbound calls, during the after-hours operation
.
Maintain high standards of data accuracy and reporting both within the system and completing actions required by stakeholders
.
Escalate complaints, emergencies and other incidents as required to the on-call personnel
.
To Be Successful You Will Have
Sound administration experience with a high level of attention to detail, organisational skills to work in a fast-paced operating environment
.
Excellent communication skills, both verbal and written
.
Strong interpersonal skills with the ability to relate empathetically to people from diverse backgrounds, values and cultures
.
Demonstrated experience working within organisational policies and procedures and an industrial instrument (Modern Award or Enterprise Agreement)
.
Demonstrated experienced working within a multidisciplinary or team environment with problem solving and coordination skills
.
Experience working with Microsoft Office products and other computer-based information systems, previous experience with Alayacare is desirable
.
A reliable home internet connection and ergonomic home office set-up
.
Benefits for You
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
g
Flexible working condition
s
Birthday leave - relax and take a day off on us
!
Professional and career development opportunitie
s
Multiple career pathway
s
Discounted gym membership
s
Free counselling via Employee Assistance Program (EAP) and staff wellness progra
m
If this sounds like the right fit, click “”, complete your details and submit. You can also apply via our Careers page.
For questions, contact [email protected].
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.
💡 Quick Summary
Seeking a career-building opportunity? The After Hours Contact Officer position is now open for candidates interested in the Operations Executive Jobs sector. This role in Amaroo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
