Job Description
About Coast Claims:
Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price.
About the Role
The Alberta Regional Operations Lead plays a key role in supporting Coast Claims’ regional operations, working closely with partners, adjusters, and administrative staff. This position focuses on operational leadership, workflow alignment, quality assurance, and continuous improvement.
This is not an adjusting role instead, you’ll support and strengthen the work of adjusters, partners, and administrative teams by ensuring smooth operations, consistent processes, and highquality reporting across the region.
What You’ll Do
Administrative Leadership
Lead and support administrative teams across Alberta offices
Promote consistent workflows and reporting standards
Ensure adjusters receive timely administrative support
Identify opportunities to streamline processes and improve efficiency
Support onboarding and training of administrative staff
Adjuster Support & Development
Assist partners with mentoring junior or emerging adjusters
Monitor KPIs for file quality, timelines, and productivity
Follow up with adjusters to maintain reporting standards
Support internal training and mentorship programs
File Audit & Quality Assurance
Conduct periodic adjuster file audits
Review documentation for accuracy, timelines, and completeness
Identify trends affecting file quality and consistency
Provide constructive feedback to partners and adjusters
Assist in enhancing QA review processes
Operational Coordination
Coordinate operational initiatives across Alberta offices
Improve communication and alignment between teams
Support partners with implementing new processes
Identify workflow issues and recommend solutions
Business Development Support
Assist with planning and logistics for client events, conferences, and sponsorships
Coordinate followup and relationshipmanagement activities
Track and organize regional business development initiatives
Strategic & CrossRegional Support
Support internal operational improvement and growth initiatives
Assist with new system and process implementation
Contribute to crossregional alignment and national initiative
Future Growth Opportunities
As the role becomes established, there may be opportunities to support additional functions within Coast Claims, including potential exposure to work within the ThirdParty Administration (TPA) division. Any expansion of responsibilities would be introduced gradually and aligned with business needs and individual readiness.
Qualifications and Skills:
5+ years’ experience in insurance claims operations, adjusting, or senior administrative leadership
Postsecondary education in Business, Insurance, or related field (asset)
Experience supporting multioffice operations
Strong organizational and coordination skills
Proficiency with Microsoft Office and claims management systems
Knowledge of claims file handling, timelines, and documentation standards
Experience with file audits, QA, or compliance oversight
Ability to analyze and interpret operational KPIs
Strong written and verbal communication skills, including providing feedback
Why transition to Coast Claims Insurance Services?
Benefits packages including medical, dental, and vision
Company matched RRSP
6 Paid sick days annually
Work/Life Balance
Engagement events
Office hours are Monday to Friday
Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.
Coast Claims Insurance Services has been a premier firm in the insurance adjusting industry since 1970. Over the years, we’ve attracted top-notch talent and expanded throughout BC, Alberta, Ontario, and the Northwest Territories, becoming Canada’s fourth-largest firm. Today we are still employee-owned, fully independent, and completely committed to providing outstanding service at a fair price.
About the Role
The Alberta Regional Operations Lead plays a key role in supporting Coast Claims’ regional operations, working closely with partners, adjusters, and administrative staff. This position focuses on operational leadership, workflow alignment, quality assurance, and continuous improvement.
This is not an adjusting role instead, you’ll support and strengthen the work of adjusters, partners, and administrative teams by ensuring smooth operations, consistent processes, and highquality reporting across the region.
What You’ll Do
Administrative Leadership
Lead and support administrative teams across Alberta offices
Promote consistent workflows and reporting standards
Ensure adjusters receive timely administrative support
Identify opportunities to streamline processes and improve efficiency
Support onboarding and training of administrative staff
Adjuster Support & Development
Assist partners with mentoring junior or emerging adjusters
Monitor KPIs for file quality, timelines, and productivity
Follow up with adjusters to maintain reporting standards
Support internal training and mentorship programs
File Audit & Quality Assurance
Conduct periodic adjuster file audits
Review documentation for accuracy, timelines, and completeness
Identify trends affecting file quality and consistency
Provide constructive feedback to partners and adjusters
Assist in enhancing QA review processes
Operational Coordination
Coordinate operational initiatives across Alberta offices
Improve communication and alignment between teams
Support partners with implementing new processes
Identify workflow issues and recommend solutions
Business Development Support
Assist with planning and logistics for client events, conferences, and sponsorships
Coordinate followup and relationshipmanagement activities
Track and organize regional business development initiatives
Strategic & CrossRegional Support
Support internal operational improvement and growth initiatives
Assist with new system and process implementation
Contribute to crossregional alignment and national initiative
Future Growth Opportunities
As the role becomes established, there may be opportunities to support additional functions within Coast Claims, including potential exposure to work within the ThirdParty Administration (TPA) division. Any expansion of responsibilities would be introduced gradually and aligned with business needs and individual readiness.
Qualifications and Skills:
5+ years’ experience in insurance claims operations, adjusting, or senior administrative leadership
Postsecondary education in Business, Insurance, or related field (asset)
Experience supporting multioffice operations
Strong organizational and coordination skills
Proficiency with Microsoft Office and claims management systems
Knowledge of claims file handling, timelines, and documentation standards
Experience with file audits, QA, or compliance oversight
Ability to analyze and interpret operational KPIs
Strong written and verbal communication skills, including providing feedback
Why transition to Coast Claims Insurance Services?
Benefits packages including medical, dental, and vision
Company matched RRSP
6 Paid sick days annually
Work/Life Balance
Engagement events
Office hours are Monday to Friday
Coast Claims prioritize diversity and while we thank all applicants for their interest in this opportunity, we will only be in direct contact with those applicants who are selected for an interview.
💡 Quick Summary
Seeking a career-building opportunity? The Alberta Regional Operations Lead position is now open for candidates interested in the Transportation & Logistics sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.