Job Description
Designation – Analyst - Chargeback & Disputes
Location – Ahmedabad (Gujarat), India.
Job Responsibilities
Chargeback Management: Handle chargeback disputes initiated by customers or financial institutions, including gathering necessary documentation and providing responses within stipulated timelines.
• Manage refunds
• Understand the problem(s) with the order
• In case of impossible product expectation, follow up with the customer and offer the best resolution
• Ensure that we’re not having any error
• Send Payment Link
• Follow up for payment (If there is additional payment requested from the team)
• Keep the customer updated in case of delays
Output Requirements
Chargeback Response: Prepare and submit detailed responses to chargeback disputes, including providing evidence and documentation to support the company's position.
• Identify recurring issues
• Make suggestions for reducing refunds
Skills
What we require (Desired Skills and abilities)
• Should be working with the company for more than 1 year (final selection decision will be made by management)
• The average yearly performance score should be more than 3.+
• Independent Evaluation would be taken and only after the confirmation we’ll assign the role
• Excellent communication skills; ability to use professional language
• Excellent people skills, Multi-tasking ability
• Working knowledge of Excel
Experience
1+ years of experience
Location – Ahmedabad (Gujarat), India.
Job Responsibilities
Chargeback Management: Handle chargeback disputes initiated by customers or financial institutions, including gathering necessary documentation and providing responses within stipulated timelines.
• Manage refunds
• Understand the problem(s) with the order
• In case of impossible product expectation, follow up with the customer and offer the best resolution
• Ensure that we’re not having any error
• Send Payment Link
• Follow up for payment (If there is additional payment requested from the team)
• Keep the customer updated in case of delays
Output Requirements
Chargeback Response: Prepare and submit detailed responses to chargeback disputes, including providing evidence and documentation to support the company's position.
• Identify recurring issues
• Make suggestions for reducing refunds
Skills
What we require (Desired Skills and abilities)
• Should be working with the company for more than 1 year (final selection decision will be made by management)
• The average yearly performance score should be more than 3.+
• Independent Evaluation would be taken and only after the confirmation we’ll assign the role
• Excellent communication skills; ability to use professional language
• Excellent people skills, Multi-tasking ability
• Working knowledge of Excel
Experience
1+ years of experience
💡 Quick Summary
Seeking a career-building opportunity? The Analyst | Chargeback Disputes position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
