Job Description
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.
Primary Responsibilities:
Technical Support & Troubleshooting
Provide advanced remote support to operations and service teams for the configuration, programming, and troubleshooting of access control and video management systems (VMS)
Respond to service escalations and provide Tier II/III support for complex system issues
Collaborate with field teams during system cutovers, upgrades, and migrations
Interpret system documentation, wiring diagrams, and as-built drawings to assist with field-based troubleshooting
Ensure accurate ticket documentation and timely response in alignment with service-level expectations
System Configuration & Commissioning
Assist with system commissioning, database configuration, credential integration, and device programming for supported platforms
Support initial setup and deployment of access control and video management systems according to project specifications
Configure user access levels, schedules, and system rules to meet operational or security requirements
Perform device address assignment, network configuration, and firmware initialization for controllers, cameras, and peripheral devices
Validate system functionality through pre-commissioning tests and assist with final system acceptance testing
Collaborate with field technicians and project managers to ensure accurate implementation of engineered designs
Product Testing & Platform Expertise
Maintain expert-level knowledge of supported manufacturers and platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, Exacq, etc.)
Participate in product testing, firmware validation, and pilot rollouts for new technologies or updates
Documentation & Knowledge Management
Support the development and maintenance of:
Standard operating procedures (SOPs)
System configuration templates
Knowledge base documentation
Basic Qualifications:
High school diploma
3–5 years’ experience in electronic security systems, with a focus on access control and video surveillance platforms
Proficiency in troubleshooting Windows-based applications, IP networks, and security system components
Experience with common security software platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, etc.)
Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
Ability to work independently, prioritize tasks, and support multiple concurrent issues
Willingness to participate in a rotating on-call schedule or after-hours support as needed
Primarily office-based, with occasional field visits as needed
Preferred Qualifications:
Certifications from major manufacturers (e.g., Lenel, Genetec, Milestone)
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, ****** orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.
Primary Responsibilities:
Technical Support & Troubleshooting
Provide advanced remote support to operations and service teams for the configuration, programming, and troubleshooting of access control and video management systems (VMS)
Respond to service escalations and provide Tier II/III support for complex system issues
Collaborate with field teams during system cutovers, upgrades, and migrations
Interpret system documentation, wiring diagrams, and as-built drawings to assist with field-based troubleshooting
Ensure accurate ticket documentation and timely response in alignment with service-level expectations
System Configuration & Commissioning
Assist with system commissioning, database configuration, credential integration, and device programming for supported platforms
Support initial setup and deployment of access control and video management systems according to project specifications
Configure user access levels, schedules, and system rules to meet operational or security requirements
Perform device address assignment, network configuration, and firmware initialization for controllers, cameras, and peripheral devices
Validate system functionality through pre-commissioning tests and assist with final system acceptance testing
Collaborate with field technicians and project managers to ensure accurate implementation of engineered designs
Product Testing & Platform Expertise
Maintain expert-level knowledge of supported manufacturers and platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, Exacq, etc.)
Participate in product testing, firmware validation, and pilot rollouts for new technologies or updates
Documentation & Knowledge Management
Support the development and maintenance of:
Standard operating procedures (SOPs)
System configuration templates
Knowledge base documentation
Basic Qualifications:
High school diploma
3–5 years’ experience in electronic security systems, with a focus on access control and video surveillance platforms
Proficiency in troubleshooting Windows-based applications, IP networks, and security system components
Experience with common security software platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, etc.)
Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
Ability to work independently, prioritize tasks, and support multiple concurrent issues
Willingness to participate in a rotating on-call schedule or after-hours support as needed
Primarily office-based, with occasional field visits as needed
Preferred Qualifications:
Certifications from major manufacturers (e.g., Lenel, Genetec, Milestone)
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, ****** orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
💡 Quick Summary
Seeking a career-building opportunity? The Application Engineer II- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
