Job Description
Posted: 06/05/2026
Closing Date: 20/05/2026
Job Type: Permanent - Full Time
Location: Whangārei
Job Category: Information Technology
Northland Regional Council’s role is to care for and protect Te Taitokerau Northland's environment and communities. Does that resonate with you?
Ko te aha ā mātou mahi? / What work do we do?
We’re focused on creating a healthy environment, strong economy and resilient communities - matching our skills and resources with the vision and aspirations of our people. Our mahi involves working in partnership with tāngata whenua and our communities to protect and care for our waters, land, air and native life, while building our region’s resilience and adapting to a changing climate. When you join us, you’re part of something bigger - helping Te Taitokerau thrive for generations to come.
Toitū te whenua, toitū te moana, toitū te tangata. If the land is well, if the sea is well, the people will thrive.
Te āheinga / The opportunity
Our Information Technology team is seeking a skilled and customer‑focused Application Support Analyst to help keep our core business applications running smoothly, securely, and effectively for our organisation and community.
You’ll provide technical support and troubleshooting across our critical systems, maintaining application integrity, managing releases, and resolving issues through solid root‑cause analysis. You’ll also work closely with suppliers and vendors to ensure support requests are handled professionally and resolved efficiently.
Alongside day-to-day support, you’ll contribute to the analysis, design, development, and implementation of our Enterprise Systems — including Operational, Financial, Human Capital, and Asset Management platforms — as well as other key council systems. Your knowledge of systems integration and data management in a hybrid cloud environment will help us continue to modernise and improve how we work.
If you’re passionate about delivering excellent technical support and enhancing system capability, this role offers the chance to make a meaningful impact through collaboration, problem‑solving, and continuous improvement.
He kōrero mōu / About you
Customer service is central to this role. You’ll bring strong people skills, and the ability to support colleagues across the organisation, and build productive relationships with stakeholders and managed service providers. In addition, you will bring the following:
A degree or tertiary qualification in Computer Science, Information Technology, or a related field
Proven experience as an Application Support Analyst or in a similar role (minimum 2 years)
Experience in SQL for querying, reporting and managing databases
Knowledge of cloud computing platforms and services
Knowledge of Release Management methodologies
Strong knowledge of applications, role-based security and understanding of security and identity management and associated policies
Experience with scripting and automation tools
Ko te aha ngā painga o te mahi kei konei? / What are the benefits of working here?
Just as you care about your community and environment, NRC cares about you and your wellbeing. Our organisation celebrates collective efforts and achievements and recognises every individual for their contributions and dedication to their mahi.
We understand the importance of flexibility, so we’re committed to alternative working arrangements for our staff. We offer a range of flexible work arrangements to suit our people’s varied lifestyles, commitments and cultural needs.
Tono mai / Apply
The mahi we do really makes a difference, so if you are motivated to help nurture our region’s taiao, we are keen to learn more about you. Want to have a kōrero with us first, or just need more information? If so, contact our Technology Operations Manager, Mark McKee ([email protected]). To view the job description, visit our careers site where the following link will work: JD: Application Support Analyst
Applications close on 20 May 2026
We review applications as they are received. Apply online now, as the close date may change. Please note that we do not accept email applications.
Applicants for this position should have NZ residency/citizenship, or a valid NZ work visa.
Closing Date: 20/05/2026
Job Type: Permanent - Full Time
Location: Whangārei
Job Category: Information Technology
Northland Regional Council’s role is to care for and protect Te Taitokerau Northland's environment and communities. Does that resonate with you?
Ko te aha ā mātou mahi? / What work do we do?
We’re focused on creating a healthy environment, strong economy and resilient communities - matching our skills and resources with the vision and aspirations of our people. Our mahi involves working in partnership with tāngata whenua and our communities to protect and care for our waters, land, air and native life, while building our region’s resilience and adapting to a changing climate. When you join us, you’re part of something bigger - helping Te Taitokerau thrive for generations to come.
Toitū te whenua, toitū te moana, toitū te tangata. If the land is well, if the sea is well, the people will thrive.
Te āheinga / The opportunity
Our Information Technology team is seeking a skilled and customer‑focused Application Support Analyst to help keep our core business applications running smoothly, securely, and effectively for our organisation and community.
You’ll provide technical support and troubleshooting across our critical systems, maintaining application integrity, managing releases, and resolving issues through solid root‑cause analysis. You’ll also work closely with suppliers and vendors to ensure support requests are handled professionally and resolved efficiently.
Alongside day-to-day support, you’ll contribute to the analysis, design, development, and implementation of our Enterprise Systems — including Operational, Financial, Human Capital, and Asset Management platforms — as well as other key council systems. Your knowledge of systems integration and data management in a hybrid cloud environment will help us continue to modernise and improve how we work.
If you’re passionate about delivering excellent technical support and enhancing system capability, this role offers the chance to make a meaningful impact through collaboration, problem‑solving, and continuous improvement.
He kōrero mōu / About you
Customer service is central to this role. You’ll bring strong people skills, and the ability to support colleagues across the organisation, and build productive relationships with stakeholders and managed service providers. In addition, you will bring the following:
A degree or tertiary qualification in Computer Science, Information Technology, or a related field
Proven experience as an Application Support Analyst or in a similar role (minimum 2 years)
Experience in SQL for querying, reporting and managing databases
Knowledge of cloud computing platforms and services
Knowledge of Release Management methodologies
Strong knowledge of applications, role-based security and understanding of security and identity management and associated policies
Experience with scripting and automation tools
Ko te aha ngā painga o te mahi kei konei? / What are the benefits of working here?
Just as you care about your community and environment, NRC cares about you and your wellbeing. Our organisation celebrates collective efforts and achievements and recognises every individual for their contributions and dedication to their mahi.
We understand the importance of flexibility, so we’re committed to alternative working arrangements for our staff. We offer a range of flexible work arrangements to suit our people’s varied lifestyles, commitments and cultural needs.
Tono mai / Apply
The mahi we do really makes a difference, so if you are motivated to help nurture our region’s taiao, we are keen to learn more about you. Want to have a kōrero with us first, or just need more information? If so, contact our Technology Operations Manager, Mark McKee ([email protected]). To view the job description, visit our careers site where the following link will work: JD: Application Support Analyst
Applications close on 20 May 2026
We review applications as they are received. Apply online now, as the close date may change. Please note that we do not accept email applications.
Applicants for this position should have NZ residency/citizenship, or a valid NZ work visa.
💡 Quick Summary
Seeking a career-building opportunity? The Application Support Analyst position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Whangarei offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
