Role Proficiency:

Design and implement Infrastructure/Cloud Architecture for a small/mid size projects

Outcomes:

Design and implement the architecture for the projects
Guide and review technical delivery by project teams
Provide technical expertise to other projects

Measures of Outcomes:

# of reusable components / processes developed # of times components / processes reused
Contribution to technology capability development (e.g. Training Webinars Blogs)
Customer feedback on overall technical quality (zero technology related escalations)
Relevant Technology certifications
Business Development (# of proposals contributed to # Won)
# white papers/document assets published / working prototypes

Outputs Expected:

Solution Definition and Design:

Define Architecture for the small/mid-sized kind of project
Design the technical framework and implement the same
Present the detailed design documents to relevant stakeholders and seek feedback
Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance from the senior architect
Implement best optimized solution and resolve performance issues

Requirement gathering and Analysis:

Understand the functional and non-functional requirements
Collect non-functional requirements (such as response time throughput numbers user load etc.) through discussions with SMEs business users
Identify technical aspects as part of story definition especially at an architecture / component level

Project Management Support:

Share technical inputs with Project Managers/ SCRUM Master
Help SCRUM Masters / project managers to understand the technical risks and come up with mitigation strategies
Help Engineers and Analysts overcome technical challenges

Technology Consulting:

Analysis of technology landscape process tools based on project objectives

Business and Technical Research:

Understand Infrastructure architecture and its' criticality to: analyze and assess tools (internal/external) on specific parameters
Understand Infrastructure architecture and its criticality to Support Architect/Sr. Architect in drafting recommendations based on findings of Proof of Concept
Understand Infrastructure architecture and its criticality to: analyze and identify new developments in existing technologies (e.g. methodologies frameworks accelerators etc.)

Project Estimation:

Provide support for project estimations for business proposals and support sprint level / component level estimates
Articulate estimation methodology module level estimations for more standard projects with focus on effort estimation alone

Proposal Development:

Contribute to proposal development of small to medium size projects from technology/architecture perspective

Knowledge Management & Capability Development::

Conduct technical trainings/ Webinars to impart knowledge to CIS / project teams
Create collaterals (e.g. case study business value documents summary etc.)
Gain industry standard certifications on technology and architecture consulting
Contribute to knowledge repository and tools
Creating reference architecture model reusable components from the project

Process Improvements / Delivery Excellence:

Identify avenues to improve project delivery parameters (e.g. productivity efficiency process security. etc.) by leveraging tools automation etc.
Understand various technical tools used in the project (third party as well as home-grown) to improve efficiency productivity

Skill Examples:

Use Domain/ Industry Knowledge to understand business requirements create POC to meet business requirements under guidance
Use Technology Knowledge to analyse technology based on client's specific requirement analyse and understand existing implementations work on simple technology implementations (POC) under guidance guide the developers and enable them in the implementation of same
Use knowledge of Architecture Concepts and Principles to provide inputs to the senior architects towards building component solutions deploy the solution as per the architecture under guidance
Use Tools and Principles to create low level design under guidance from the senior Architect for the given business requirements
Use Project Governance Framework to facilitate communication with the right stakeholders and Project Metrics to help them understand their relevance in project and to share input on project metrics with the relevant stakeholders for own area of work
Use Estimation and Resource Planning knowledge to help estimate and plan resources for specific modules / small projects with detailed requirements in place
Use Knowledge Management Tools and Techniques to participate in the knowledge management process (such as Project specific KT) consume/contribute to the knowledge management repository
Use knowledge of Technical Standards Documentation and Templates to understand and interpret the documents provided
Use Solution Structuring knowledge to understand the proposed solution provide inputs to create draft proposals/ RFP (including effort estimation scheduling resource loading etc.)

Knowledge Examples:


Additional Comments:
The incumbent should have an overall experience of 14 years in engineering & development role with 10 years specific to Architecture level and the recent few years specific to ServiceNow software suite, in the below technical areas: ? Strong Knowledge in development and implementation of “as a service” and cloud platforms and products. Experience of Development of Customized SaaS Platforms ? Previous experience implementing and configuring the ServiceNow software suite in one or more of the following modules: Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, Asset Management, IT Cost Management ? ServiceNow Administrator-level training and / or equivalent hands-on experience ? In-depth understanding and hands-on application of Service Management business processes. ITIL knowledge is a plus. ? Good understanding of the ServiceNow Data Model High-level understanding of the ServiceNow integration (with other systems / applications) architecture, in particular API’s ? Capable of managing own workload as well as planning / directing the activities of others. Includes work planning, creation of status reports, managing project financials, etc. ? Experience working with a diverse functional and technical team on multiple concurrent streams / tracks of work ? Ability to review / interpret / refine requests from the business community and translate them into functional and technical requirements which can be estimated for complexity and then queued for implementation ? Has experience functioning as a Solution Architect role in multiple ServiceNow implementations ? Ability to build & present solutions & proposals to global clients, especially C- Level Executives. ? Possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. ? A Masters or bachelor’s degree in engineering with specialization in Computer Science /Information Technology/ Electronics & Communication is essential for this role. ? ServiceNow Certified professional ? Application Development & IP creation work experience a strong plus ? Must have working experience in two or more of the below mention modules specific to ServiceNow: o ITSM o ITOM o CMDB o Discovery o Service Mapping o Orchestration o Asset Management o CSM o Governance, Risk & Compliance (GRC) o Security Operations o ITBM o HR Case Management ? The following skills are highly desired, but not required: o Certified Scrum Master o Certified System Administrator o Certified Application Developer o ServiceNow Certified Implementation Specialist ? PMP Certification (preferred) ? Product management & IP creation work experience a strong plus