Job Description
Full job description
Posting Id
3291
Department
Community Services
Division
Recreation and Culture Services
Section
Aquatics and Fitness
Job Grade
SEA35 Grade 04
Rate of Pay
$66,797.00 - $78,576.00 Annual
Job Type
Permanent Full Time
Employee Group
SEA
Replacement/New Position
Replacement for Existing Vacancy
Posting Type
Internal and External
Posting Date
03/09/2026
Application Deadline
03/23/2026
Position Summary
Reporting to the Arena Program Coordinator, the Arena Program Assistant will provide strong leadership and expert guidance to skating staff by following the City’s core values of Care, Collaboration, Courage, and Service. Under the direction of the Coordinator, you will provide supervision and coordinate year-round skating programs and services for participants of all ages.
Key Duties and Responsibilities
Program Development & Implementation:
Develop, implement, supervise and evaluate skating programs in conjunction with the Program Coordinator
Assist in overseeing program delivery, visiting program sites on a regular basis to evaluate and improve program quality
Examine existing programs and services (drop-in, registered) for success and make recommendations for change to Program Coordinator
Evaluate programs using the High FIVE Quest model and report back to Program Coordinator
Instruct programs when necessary
Work cooperatively with other Community Services Staff (facility operators, reception staff, coordinators) to ensure successful delivery of programs
Maintain an accurate inventory of program supplies
Staffing and Volunteers:
Assist the Coordinator to manage staff transitions including recruitment, onboarding, transfers, promotions and departures
Coordinate and maintain an accurate part-time staff schedule system to ensure effective program delivery
Provide direction, supervision and performance evaluations of part-time staff
Work with Coordinator to deliver an effective training process to ensure all skating staff have the necessary skills and knowledge of City policies and procedures
Provide direction to staff in regard to day-to-day operations within Department policy and procedure
Submit volunteer need requests and assist in the training, supervision and evaluation of volunteers
Ensure up-to-date tracking of staff qualifications and training requirements
Duties and Responsibilities Cont'd
Administration:
Assist as needed with the customer registration process and monitoring waitlists
Monitor and verify hours worked and input into payroll system.
Provide a high level of customer service to patrons to promote repeat participation
Make recommendations for change to existing program related policies and procedures when necessary
Assist the Program Coordinator with preparing, submitting, and handling marketing requests as well as verifying that all marketing information is accurate
Ensure appropriate spending of the assigned budget by tracking expenses
Prepare and forecast annual budget needs and submit to Coordinator
Prepare reports, statistics and research as requested
Make recommendations for change to existing program related policies and procedures when necessary
Perform all required administration functions in accordance with City policy and procedure as it relates to finance, purchasing, staff sign-up etc.
Attend events and other public functions to promote programs and services
On Call/Standby is required on a rotational basis to support staff on site
Perform other duties as assigned for the Recreation and Culture Division as required
Education and Experience
Recreation Leadership Diploma or equivalent
Standard First Aid & CPR C
NCCP
High FIVE Principles of Healthy Childhood Development (asset)
High FIVE Quest (asset)
Minimum 1 year relevant experience
Required Skills/Knowledge
Well organized, independent and highly motivated, with the ability to handle multiple job responsibilities, set priorities, problem solve and work with all levels of staff
Knowledge of ActiveNet and SAP systems is asset
Understanding of recreation trends as they relate to Arena programs and services
Demonstrates ability to work effectively with individuals of all ages and abilities in an inclusive environment
Working knowledge of planning and delivering recreational skating programs and camps
Demonstrated experience in coaching, team building and supervising and developing staff to achieve high levels of performance
Experience in taking a leadership role
Proficiency in Microsoft Office Suite applications with strong knowledge of Excel, Word & PowerPoint
Knowledge related to: WHIMS; AODA; Health and Safety for Supervisors
Ability to work well with minimal supervision
Demonstrates strong written and verbal communication skills
Skills related to: problem solving, time management, leadership, and delivery of excellent customer service
Must possess a valid Ontario Class “G” Driver’s License, and have access to a vehicle for use of corporate business
Leadership Competencies
Builds people and culture
Cultivates open communication
Demonstrates personal leadership
Navigates and leads through complexity and change
Shapes the future
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
Posting Id
3291
Department
Community Services
Division
Recreation and Culture Services
Section
Aquatics and Fitness
Job Grade
SEA35 Grade 04
Rate of Pay
$66,797.00 - $78,576.00 Annual
Job Type
Permanent Full Time
Employee Group
SEA
Replacement/New Position
Replacement for Existing Vacancy
Posting Type
Internal and External
Posting Date
03/09/2026
Application Deadline
03/23/2026
Position Summary
Reporting to the Arena Program Coordinator, the Arena Program Assistant will provide strong leadership and expert guidance to skating staff by following the City’s core values of Care, Collaboration, Courage, and Service. Under the direction of the Coordinator, you will provide supervision and coordinate year-round skating programs and services for participants of all ages.
Key Duties and Responsibilities
Program Development & Implementation:
Develop, implement, supervise and evaluate skating programs in conjunction with the Program Coordinator
Assist in overseeing program delivery, visiting program sites on a regular basis to evaluate and improve program quality
Examine existing programs and services (drop-in, registered) for success and make recommendations for change to Program Coordinator
Evaluate programs using the High FIVE Quest model and report back to Program Coordinator
Instruct programs when necessary
Work cooperatively with other Community Services Staff (facility operators, reception staff, coordinators) to ensure successful delivery of programs
Maintain an accurate inventory of program supplies
Staffing and Volunteers:
Assist the Coordinator to manage staff transitions including recruitment, onboarding, transfers, promotions and departures
Coordinate and maintain an accurate part-time staff schedule system to ensure effective program delivery
Provide direction, supervision and performance evaluations of part-time staff
Work with Coordinator to deliver an effective training process to ensure all skating staff have the necessary skills and knowledge of City policies and procedures
Provide direction to staff in regard to day-to-day operations within Department policy and procedure
Submit volunteer need requests and assist in the training, supervision and evaluation of volunteers
Ensure up-to-date tracking of staff qualifications and training requirements
Duties and Responsibilities Cont'd
Administration:
Assist as needed with the customer registration process and monitoring waitlists
Monitor and verify hours worked and input into payroll system.
Provide a high level of customer service to patrons to promote repeat participation
Make recommendations for change to existing program related policies and procedures when necessary
Assist the Program Coordinator with preparing, submitting, and handling marketing requests as well as verifying that all marketing information is accurate
Ensure appropriate spending of the assigned budget by tracking expenses
Prepare and forecast annual budget needs and submit to Coordinator
Prepare reports, statistics and research as requested
Make recommendations for change to existing program related policies and procedures when necessary
Perform all required administration functions in accordance with City policy and procedure as it relates to finance, purchasing, staff sign-up etc.
Attend events and other public functions to promote programs and services
On Call/Standby is required on a rotational basis to support staff on site
Perform other duties as assigned for the Recreation and Culture Division as required
Education and Experience
Recreation Leadership Diploma or equivalent
Standard First Aid & CPR C
NCCP
High FIVE Principles of Healthy Childhood Development (asset)
High FIVE Quest (asset)
Minimum 1 year relevant experience
Required Skills/Knowledge
Well organized, independent and highly motivated, with the ability to handle multiple job responsibilities, set priorities, problem solve and work with all levels of staff
Knowledge of ActiveNet and SAP systems is asset
Understanding of recreation trends as they relate to Arena programs and services
Demonstrates ability to work effectively with individuals of all ages and abilities in an inclusive environment
Working knowledge of planning and delivering recreational skating programs and camps
Demonstrated experience in coaching, team building and supervising and developing staff to achieve high levels of performance
Experience in taking a leadership role
Proficiency in Microsoft Office Suite applications with strong knowledge of Excel, Word & PowerPoint
Knowledge related to: WHIMS; AODA; Health and Safety for Supervisors
Ability to work well with minimal supervision
Demonstrates strong written and verbal communication skills
Skills related to: problem solving, time management, leadership, and delivery of excellent customer service
Must possess a valid Ontario Class “G” Driver’s License, and have access to a vehicle for use of corporate business
Leadership Competencies
Builds people and culture
Cultivates open communication
Demonstrates personal leadership
Navigates and leads through complexity and change
Shapes the future
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
💡 Quick Summary
Seeking a career-building opportunity? The Arena Program Assistant position is now open for candidates interested in the Government Job Alert sector. This role in Richmond Hill offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
