Customer Service Officer, Ministry of Law Services Centre

What you will be working on:
As a Customer Service Officer / Executive at the MinLaw Services Centre, you will serve as a key touchpoint for members of the public seeking assistance with a wide range of legal and regulatory services. These include:

• Insolvency matters (individual bankruptcy and corporate insolvency)
• Public Trustee services (estate administration and un-nominated CPF monies)
• Moneylending and pawnbroking (licensing and regulatory enquiries)
• Community mediation (support for resolving relational and neighbour disputes)
• Legal assistance, including civil legal aid and criminal defence aid
• Enforcement of maintenance orders

You will guide users through online applications, clarify service procedures, and provide assistance across digital and physical channels. In addition to frontline engagement, you will support backend functions such as responding to live chats, managing callback requests, and contributing to cross-functional workflows. You may also be involved in projects aimed at enhancing service delivery and operational efficiency.
• Regulatory compliance under the Precious Stones and Precious Metals framework

What we are looking for:
Key Competencies

• Manage cases end-to-end, ensuring timely, accurate, and citizen-centric service
• Uphold service standards through quality assurance checks and feedback mechanisms
• Develop and implement service-related policies aligned with organisational goals
• Drive service improvements through project participation and inter-team collaboration
• Leverage systems and digital tools to support streamlined operations and data accuracy
• Contribute to the development and refinement of Standard Operating Procedures (SOPs)

Personal Traits / Work Experience

• Strong communication and interpersonal skills with a high level of empathy
• Comfortable engaging with members of the public from diverse backgrounds
• Resourceful and analytical, with sound judgment in problem-solving
• Adaptable and able to manage multiple priorities in a dynamic environment
• Team-oriented with a proactive and collaborative work ethic
• Prior experience in frontline service, case handling, or project work is advantageous
• Familiarity with system-based workflows, CRM tools, or AI applications will be a plus
• Competent in Microsoft Office and comfortable with technology-enabled processes
• Fluent in English; proficiency in a second language or dialect is beneficial

Successful candidates will be appointed on a 1-year contract in the first instance.

About Ministry of Law
In Singapore, having the rule of law and advancing people’s access to justice are not just lofty ideals but the backbone of a functioning and a progressive society. At the Ministry of Law, not only do we contribute to developing the legal frameworks and policies that uphold our way of life, but also to providing community legal services that Singaporeans benefit from. The key policies we oversee include Singapore’s legal and intellectual property infrastructure, the civil and criminal justice systems as well as land resources.

Our officers are experts from different fields, and enjoy an excellent and challenging career in a fast-paced environment with plenty of opportunity to grow. If you share our vision of shaping the future of Singapore, you will definitely fit right in here at MinLaw.

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