Job Description
Full job description
Department of Customer Service
Reference number
req48273
Occupation
Training and Development
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938 - $110,271 + super
Closing date
23 February 2026 at 10:00am
The State Insurance Regulatory Authority (SIRA) is looking for an Assistant Advisor Capability to join our team!
Benefits
Secure a rewarding ongoing role at Clerk Grade 5/6 level.
Salary range: $99,938 – $110,271 + super, commensurate with experience.
Enjoy genuinely flexible hybrid working arrangements that support work-life balance.
Collaborate in state-of-the-art offices designed for innovation and connection based in Sydney CBD.
Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
Take advantage of excellent professional development and learning opportunities to help you thrive.
About Us
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our Capability, Performance & Development team who support the delivery of effective learning and development programs to build regulatory skills and workforce capability.
The role provides operational support to SIRA’s Capability, Performance & Development Team. This includes coordination, reporting, and administrative activities that support the delivery of effective learning and development programs to build regulatory skills and workforce capability.
Understand more about SIRA – here.
Your responsibilities will include:
Supporting operations including coordinating learning programs and monitoring and reporting on project plans, budgets, milestones and deliverables
Assisting the team develop, implement and evaluate high-quality instructional materials, guides and learning materials including with research and analysis
Completing and coordinating tasks for learning program logistics and communication activities to ensure positive employee experience and effective delivery
Assisting the team with multiple learning mediums including digital, face to face, on the job learning activities
Maintaining up to date records on training activities, procurement and expenditure and providing key data and reports to inform decision making and support learning and development activities.
Building positive working relationships and communicating clearly with internal and external stakeholders to support implementation and delivery of learning and development and positive workplace culture programs
Providing a range of secretariat and administrative services, including coordinating meetings and preparing papers, to support the team’s work with internal and external stakeholders.
For more information on the role and its accountabilities, click here to view the role description.
About you:
Someone who thrives as a team member and can anticipate needs, keep workstreams on track and contribute to problem solving and positive employee experience (customer service).
A great communicator who can respond to enquiries from employees, leaders and suppliers accurately and responsively.
Proficient with public sector values and ways of working, particularly with record-keeping, procurement and decision-making systems and processes.
Results-focused, able to contribute across a range of initiatives.
A keen learner and interested in supporting others to learn, grow and develop.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
Closing date: Monday 23rd February 2026 [at 9.59am]
What we need from you:
To start your journey towards becoming our Assistant Advisor Capability, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
For any enquiries regarding the recruitment process, please contact Emma Corke, Talent Acquisition Advisor on 02 9372 9167 or emma.corke@customerservice.nsw.gov.au
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Belong in our diverse and inclusive workplace:
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via emma.corke@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Department of Customer Service
Reference number
req48273
Occupation
Training and Development
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938 - $110,271 + super
Closing date
23 February 2026 at 10:00am
The State Insurance Regulatory Authority (SIRA) is looking for an Assistant Advisor Capability to join our team!
Benefits
Secure a rewarding ongoing role at Clerk Grade 5/6 level.
Salary range: $99,938 – $110,271 + super, commensurate with experience.
Enjoy genuinely flexible hybrid working arrangements that support work-life balance.
Collaborate in state-of-the-art offices designed for innovation and connection based in Sydney CBD.
Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
Take advantage of excellent professional development and learning opportunities to help you thrive.
About Us
This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our Capability, Performance & Development team who support the delivery of effective learning and development programs to build regulatory skills and workforce capability.
The role provides operational support to SIRA’s Capability, Performance & Development Team. This includes coordination, reporting, and administrative activities that support the delivery of effective learning and development programs to build regulatory skills and workforce capability.
Understand more about SIRA – here.
Your responsibilities will include:
Supporting operations including coordinating learning programs and monitoring and reporting on project plans, budgets, milestones and deliverables
Assisting the team develop, implement and evaluate high-quality instructional materials, guides and learning materials including with research and analysis
Completing and coordinating tasks for learning program logistics and communication activities to ensure positive employee experience and effective delivery
Assisting the team with multiple learning mediums including digital, face to face, on the job learning activities
Maintaining up to date records on training activities, procurement and expenditure and providing key data and reports to inform decision making and support learning and development activities.
Building positive working relationships and communicating clearly with internal and external stakeholders to support implementation and delivery of learning and development and positive workplace culture programs
Providing a range of secretariat and administrative services, including coordinating meetings and preparing papers, to support the team’s work with internal and external stakeholders.
For more information on the role and its accountabilities, click here to view the role description.
About you:
Someone who thrives as a team member and can anticipate needs, keep workstreams on track and contribute to problem solving and positive employee experience (customer service).
A great communicator who can respond to enquiries from employees, leaders and suppliers accurately and responsively.
Proficient with public sector values and ways of working, particularly with record-keeping, procurement and decision-making systems and processes.
Results-focused, able to contribute across a range of initiatives.
A keen learner and interested in supporting others to learn, grow and develop.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
Closing date: Monday 23rd February 2026 [at 9.59am]
What we need from you:
To start your journey towards becoming our Assistant Advisor Capability, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
For any enquiries regarding the recruitment process, please contact Emma Corke, Talent Acquisition Advisor on 02 9372 9167 or emma.corke@customerservice.nsw.gov.au
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Belong in our diverse and inclusive workplace:
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via emma.corke@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Advisor Capability position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.